Chief Customer Officer

Chief Customer Officer About the Company Rapidly growing SaaS company

Industry
Internet

Type
Privately Held








About the Role The Company is seeking a Chief Customer Officer (CCO) with a strong background in B2B SaaS, particularly in the areas of customer success and strategic account management. The ideal candidate will have a proven track record in driving net revenue retention (NRR) and be adept at building and leading customer-centric organizations. This role is pivotal in the company's international expansion, and the CCO will be tasked with maximizing customer value, ensuring high retention, and driving sustainable growth. Responsibilities include building a scalable customer success function, managing the entire customer lifecycle, and aligning customer outcomes with the company's goals.

The successful CCO will be a strategic leader, passionate about creating and implementing impactful strategies that elevate customer success and growth. They will work closely with the executive team to shape the customer success strategy and will have high visibility within the organization. The role demands a professional who is motivated by the challenge of driving customer-centric initiatives and is capable of working cross-functionally to achieve the company's objectives. If you are an experienced customer success or strategic account management lead with a strong B2B SaaS background and are excited about the opportunity to make a significant impact in a rapidly growing company, we encourage you to apply.




Travel Percent
Less than 10%

Functions Sales/RevenueAccount Management/Optimization