Chief Operating Officer (COO) About the Company Well-established transportation consulting firm
Industry
Transportation/Trucking/Railroad
Type
Privately Held
About the Role The Company is in search of a Chief Operating Officer (COO) to lead the optimization of its customer service and operations departments. The successful candidate will be instrumental in developing and streamlining processes to enhance customer satisfaction, drive efficiencies, and improve overall performance. Key responsibilities for the COO include creating and managing employee performance metrics, improving departmental workflows, and ensuring that all activities are in line with the company's goals. The role demands a professional with a strong operational background, exceptional leadership skills, and the ability to work closely with the senior management team, department managers, and employees to foster a culture of continuous improvement.
Applicants for the COO position at the company should have a minimum of 8-10 years of experience in operations management or related roles, with at least 5 years in a leadership position. The ideal candidate will have a proven track record in managing teams and department heads, with a focus on driving operational excellence and performance. A strong background in process development, workflow optimization, and continuous improvement methodologies such as Lean and Six Sigma is essential. The COO will be expected to have excellent interpersonal and communication skills, be hands-on, detail-oriented, and thrive in a dynamic, problem-solving environment. A BBA degree in a relevant field is preferred, as is experience in similar industries or high-growth environments where operational efficiency and process improvement are critical.
Hiring Manager Title
Chief Executive Officer (CEO)
Travel Percent
Less than 10%
Functions OperationsGeneral ManagementStrategy