General Description
The Citizen Developer will be responsible for the detailed analysis, design, and documentation of identified processes across the Operations Division, considering improvements and recommendations to the analyzed process. The Citizen Developer will also be responsible for managing initiatives and delivering services that identify, design, and implement creative solutions using, but not limited to, Office 365 and Power Platform tools, JIRA, or Robotic Process Automation (RPA).
Essential Duties and Responsibilities
:We worked on identifying business requirements, functional design, process design(including scenario design and flow mapping), prototyping, developing, and testing.
:Analyze client processes, identify automation opportunities, define value proposition(when applicable), and recommend approach/strategy (when applicable).
:Develop new processes/tasks/objects using core workflow principles that are efficient, well:structured, maintainable, and easy to understand.
:Reengineer process to improve automation.
:Develop detailed As:ls process description and To:Be Automated Process Description.
:Develop automation architecture and solution proposals focusing on scalability and extensibility.
:Analyze and design the integration with other systems.
:Work with Area Manager, Project Manager, and Developers to create high:level project plans for implementation projects.
:Collaborate in identifying business requirements, functional design, and process design (including scenario design and flow mapping).
:Complies with the established Enterprise Platforms governance, design, and coding standards, policies, and procedures (specifically those related to audit and security).
:Use Agile methodologies to deliver fast results.
:Manage stakeholders expectations (internal customers, supervisor, audit team, security, and any other parties involves in the project)
:Reports status, issues, and risks to supervisor regularly.
Minimum Education
:Bachelors Degree in Computer Science, Systems Information, Industrial Engineering, or Business Administration.
Experience
:Experience in process design and process improvement.
:Relevant automation consulting or industry experience.
:Experience in programming, preferably in high:level languages like OutSystems, Salesforce, PowerApps, JIRA, and RPA.
:Knowledge of process efficiency tools and methodologies such as design thinking, lean, agile, Six Sigma, customer journey mapping, and analytics.
Other Qualifications
:Proficiency in written and oral English/Spanish language
:Ability to learn new skill sets and adapt to different team roles based on needs (cross:functional), such as development and testing.
:Understanding of Process Design documents and Technical Design documents
:Communication and Collaboration skillset
:Customer Centric mentality
:Demonstrate accountability
:Strong analytical and problem:solving skills
:Detail:oriented with the ability to multi:task
Important: The candidate must provide evidence of academic preparationor courses related to the job posting, if necessary.
ABOUT US
Popular is Puerto Rico's leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.
As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.
We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, includ