Adecco is assisting a local client in their search of a Customer Care Associate please see below for more details.
Position: Customer Care Associate
Pay Rate: $20/HR
Work Schedule: Monday to Friday, 5:00 AM - 2:00 PM or *:00 AM-5:00 PM
Employment Type: Temp to Hire
Job Summary:
The Customer Care Associate will be responsible for providing exceptional customer service and efficient dispatching of service calls for select major accounts. This role requires a strong attention to detail, excellent communication skills, and the ability to handle multiple tasks in a fast-paced environment. The Customer Care Associate will act as a central communication point for service calls, ensuring all requests are sent to the appropriate service provider and recording all necessary data related to the calls.
Duties and Responsibilities:
1. Provide exceptional customer service to major accounts, ensuring prompt and efficient resolution of service requests.
2. Dispatch service calls to the appropriate service providers, considering factors such as location, availability, and expertise.
3. Maintain accurate and detailed records of all service calls, including relevant information such as customer details, service provider assigned, and status updates.
4. Act as a central communication point for service calls, liaising between customers, service providers, and internal teams to ensure smooth and effective resolution of issues.
5. Handle customer inquiries, complaints, and escalations in a professional and courteous manner, striving to achieve customer satisfaction.
6. Collaborate with other team members to optimize dispatching processes, identify areas for improvement, and implement solutions to enhance efficiency.
7. Stay updated on product knowledge, service offerings, and industry trends to provide accurate and up-to-date information to customers.
8. Adhere to company policies, procedures, and guidelines to ensure consistency and compliance in all customer interactions.
Qualifications:
1. High school diploma or equivalent.
2. Prior experience in a customer service or dispatching role preferred.
3. Excellent verbal and written communication skills.
4. Strong attention to detail and ability to multitask effectively.
5. Proficient in using computer systems, including customer management software and Microsoft Office Suite.
6. Ability to remain calm and composed in high-pressure situations.
7. Exceptional problem-solving and decision-making skills.
8. Ability to work independently and as part of a team.
9. Flexibility to adapt to changing schedules and priorities.
If you are a dedicated and customer-focused individual with exceptional communication skills and a passion for providing excellent service, we encourage you to apply for the position of Customer Care Associate
**Pay Details:** $20.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
