Client Case Manager Columbus, OH Do you have a passion for helping others and a knack for coordination? Are you looking for a role where you can make a real difference in the lives of seniors?
Join Visiting Angels Columbus West, an award-winning Home Care Company, as a Client Case Manager! We are searching for a dedicated professional to coordinate and implement client services, ensuring our clients receive the highest quality care. This is a rewarding opportunity for someone who wants to feel like they are making a difference every day.
Why Join Us? Impactful Work: Play a crucial role in coordinating and implementing client services, ensuring our clients receive the compassionate care they deserve. Supportive Environment: Work in a supportive, fun environment with experienced, tenured co-workers. Professional Growth: Develop your skills and grow within a well-established and respected home care company. Key Responsibilities: Meet with clients and families to accurately complete all admission paperwork and ensure they understand the homecare plan and their responsibilities. Follow up on lead calls and conduct telephone and face-to-face interviews with prospective clients. Schedule and facilitate initial and ongoing client and caregiver meetings. Review services and cost of care with clients, complete client service agreements, and initial paperwork. Schedule, conduct, and document home visits, collecting client feedback on caregiver performance and addressing any issues. Develop and update the Plan of Care in accordance with client needs and wishes. Conduct supervisory visits in the home to ensure services are provided according to the Plan of Care. Effectively resolve complaints and incidents. Evaluate client and employee satisfaction. Recognize and reward good job performance and promote caregiver recognition. Assess caregiver performance and participate in caregiver performance reviews. Administer disciplinary action to caregiver employees per Agency policy. Maintain positive relationships with clients and referral sources. Independently respond to and resolve client complaints and concerns. Maintain and order office supplies as needed. Perform on-call evening and weekend duties as directed, keeping on-call materials current and managing calls in accordance with company policies. Maintain predictable and regular attendance. Perform other functions as deemed appropriate by the management team. Maintain absolute confidentiality of all information pertaining to employees, clients, and clients' families. We Offer: Life/work balance Excellent pay with bonuses Medical/Dental/Vision Insurance 401(k) PTO Plan Holidays and Floating Holidays Supportive, fun work environment Experienced, tenured co-workers To Be Considered: Associate Degree in a health care related field and two years of supervisory experience in homecare is preferred. Proficiency with Microsoft Office (Word, Excel, and Outlook) applications, scheduling systems, and other healthcare industry-related software. Ability to listen and communicate clearly, fluently, and diplomatically - both orally and in writing. Ability to remain flexible, resilient, calm, and maintain a sense of humor in all situations. Present a well-groomed image that reflects the professionalism of the business. Ability to plan, organize, prioritize, delegate, and accurately complete work activities within deadlines while managing interruptions. Ability to work independently and proactively with minimal direction and/or supervision. Ability to generate goodwill for the Agency with staff, clients, their family members, and referral sources. Demonstrate a strong commitment to client service excellence. Ability to lawfully work in the U.S.
If you are passionate about coordinating and implementing client services and are looking for a role where you can make a significant impact, we encourage you to apply for the Client Case Manager position at Visiting Angels Columbus West.
