The Opportunity:
The Client Service Manager is responsible for providing consistent service and support to identified clients, managing or directing all day-to-day service needs. This role involves interacting in a consultative and collaborative manner to develop innovative solutions for clients. The goal is to deliver a positive client experience, resulting in client retention and growth, while building long-term relationships with clients and vendor partners.
This position operates in a hybrid work environment in Columbus, OH, with a minimum of 2 days in the office and the opportunity to work remotely for the remaining 3 days. In-office requirements may be greater during the early stages of employment or based on business needs.
Are You a Match?
The Client Service Manager excels in delivering prompt, accurate, and thoughtful service to clients, consistently responding to inquiries within 24 hours. With 3-5+ years of experience in middle market commercial lines, a property and casualty insurance license in good standing is required.
In This Role, You Will Execute On: Managing a middle market commercial book of business in direct support of local office operations, with an approximate book size of $500,000 in revenue. Providing prompt, accurate, and thoughtful service to clients by meeting or exceeding their needs. Identifying and placing quality programs with competitive pricing and favorable terms for new and existing clients. Producing accurate and thorough written submissions and proposals using Word, Excel, and PowerPoint. Maintaining accurate client records within the agency management system, Epic. Analyzing programs, coverages, loss runs, and pricing. Developing and maintaining strong relationships with clients and vendor partners. In This Role, You'll Need: Client/Quality Focus: Anticipates, monitors, and meets the needs of clients, responding to them appropriately. Demonstrates a commitment to understanding clients' business needs and continually seeks to provide a trusted advisor level of service. Organization and Planning: Ability to plan, prioritize, and organize work to meet or exceed deadline expectations. Attention to Detail: Ensures work is comprehensive and error-free. Coachable: Quick learner with the ability to take direction and constructive feedback. Communication: Effectively conveys information and expresses thoughts and facts. Demonstrates strong listening skills and is open to other people's ideas and thoughts. Emotional Intelligence/Inclusiveness: Interacts appropriately with all team members, visitors, carriers, and community partners, without regard to individual characteristics. Fluency in Chinese is a plus but not required.