Client Service Specialist, Hair Color Bar
The Guest Support Specialist at Madison Reed Hair Color Bars provides a seamless guest experience from arrival to departure as a liaison between the guests and the rest of the Hair Color Bar team. You love customer service, organizing a schedule, recommending products and pumping up the team.
At Madison Reed, we aim to pay competitively. The starting hourly rate for this position is between $16 to $19.20 per hour in addition to tips and commission. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for commissions and tips in accordance with the terms of the Company's total rewards plan. Commissions and tips for this position will vary based on factors of individual performance.
The Madison Reed Guest Support Specialist is the face of our busiest Hair Color Bars, greeting guests from the moment they walk-in, providing a smooth check-in experience, introducing them to their Colorist and sending them off with all their hair needs met. This is an excellent role if you are in beauty school or working towards your license. Learn how to connect with guests, recommend products and services, work as a team and all the ins and outs of a busy Hair Color Bar.
This role reports to the Manager, can be full or part time depending on business needs and requires availability at peak times to best serve our guest needs.
Responsibilities:
Demonstrate and develop teamwork skills to provide a guest experience aligned with our values of Love, Joy, Trust, Courage and Responsibility.
Be an expert on front-end operations including: buy online and pick up in store, point of sale system, checking in and out guests and answering phones.
Act as a brand ambassador by determining each guest's needs and educating guests concerning Madison Reed products and services.
Contribute to achieving monthly sales goals and other key performance indicators, including but not limited to: retail sales, services, memberships.
Ensures Hair Color Bar meets company standards as it relates to cleanliness, merchandising, inventory, company asset security.
Adheres to protocols regarding Madison Reed systems, policies, processes and procedures.
Drive Hair Color Bar revenue through increasing the average service ticket through additional services, sales of unlimited roots memberships, subscriptions, home hair care and more.
Grow within Madison Reed by participating in ongoing training and staying up to date on MR products and service offerings.
Qualifications:
Entry level experience in any customer service or retail sales environment; salon or beauty industry experience preferred.
Effective communication, strong problem solving and people skills, in a fast-paced retail or salon environment.
Comfortable operating point of sale systems.
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