Clinical Applications Specialist - Northwest USA (San Francisco)San Francisco, CA, USA Req #721
Wednesday, August 14, 2024
About Us
Synaptive Medical is a Canadian medical device company, based in downtown Toronto, focused on supporting healthcare professionals and systems in patient diagnosis and treatment. Synaptive's suite of products include MRI, surgical planning, navigation, and robotic visualization – all of which can be seamlessly combined or used independently in the operating room. The company has a number of opportunities for innovative people to join the team and share in the development of technologies to solve surgical and imaging challenges in patient care.
The Opportunity
The Clinical Applications Specialist (CAS) is an essential part of Synaptive Medical. The CAS provides primary on-site clinical support of Synaptive's surgical technologies by acting as a knowledgeable and highly skilled technical resource in the hospital operating room. The CAS is expected to actively manage primary accounts assigned to them while also contributing to regional and national coverage as needed. At their assigned accounts, the CAS is responsible for driving customer engagement, supporting commercial success, pursuing excellence in clinical support, developing themselves and the team, and maintaining good corporate citizenship.
What You'll Do
Pursue excellence in clinical supportClinical support of all Synaptive surgical technologies inside and outside of the operating roomDeliver Synaptive surgical technology training and coaching pre-operatively and intra-operatively to surgeons and hospital staffProvide front line technical support to Synaptive surgical technology inside and outside the operating room in collaboration with the field service teamWork with hospital IT staff to test/enable connectivity of Synaptive surgical technology in the ORBuild relationships with stakeholders (neurosurgeons, RNs, schedulers, administration) as a clinical, technical and business resourceDrive clinical adoption and surgeon/resident engagement of Synaptive products at accountsIdentify and support co-marketing opportunities at assigned accountsSupport commercial successIdentify, pass and facilitate early communication on sales lead opportunities at accounts to CAM, RSM and other commercial team leadersMay periodically support sales activities in close collaboration with CAM, RSM and other commercial team leadersDrive team and selfTrain, mentor, and support teammatesStrive to grow professionallyDrive continuous improvements to our technology and processesExecute good documentation practices for complianceManage the Voice-of-customer (VOC) through providing customer feedback to Synaptive leadership, product management, service and engineering teamsExecute administrative responsibilitiesComplete all required case reporting, continuing education, and paperwork on time and accuratelyAdhere to performance management disciplines of weekly 1:1 calls with RCM, weekly/bi-weekly team calls, national team meetings, company townhalls and annual performance reviewsThe employee may perform other related duties as necessary to meet the ongoing needs of the organizationNon-local travel up to 60% annually. Short notice non-local travel is occasional and would require same day flight departureWhat You'll Need
Bachelor of Science degree from an accredited reputable institution or equivalent experienceProblem-solving skills and the ability to make informed decisions under pressureClear, concise written and verbal communication skillsStrong attention to detail and ability to bring customer satisfaction situations to a successful completion in a timely mannerA valid Canadian or USA passport is requiredDriver's license with ability to travel to accounts as required1-3 years of work experience, ideally in healthcarePrior experience with training in the use and applications of medical devices or equipmentOperating room background/experienceExperience with robotics, medical navigation, and opticsExperience working with software for medical applications, PACS, DICOMImaging and intraoperative modality experience, advanced medical terminology and/or familiarity with neurobiology and white matter connectivityExperience in a fast-paced healthcare environment (EMT, technician, nursing, etc.)Experience working with disruptive medical technologiesExperience in developing and delivering training programsAbout You
Self-motivated, results oriented, persistent, and assertiveAbility to manage your own scheduleHighly organizedEasily accessible and reliable for communication via phone, email, and messaging appsCooperative and collaborative team-first mentalityExcellent interpersonal skills and persuasive/engaging communication skills to develop key relationshipsEager life-long learnerPassionate about medical device technology, healthcare, and contributing to account management and growthDesire to teach, educate and trainTenacious and determined to resolve and learn from challenging situationsExcited by non-traditional job hours and travelCompassionate and patient-success focusedProfessional, thoughtful, and matureSpecial/Physical Requirements
While performing the duties of this position, the employee is regularly required to talk or hear. The employee is frequently required to sit and reach with hands and arms. The employee is regularly required to stand, walk and use hands to finger, handle, or feel. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include ability to adjust focus. While performing the duties of this job, the employee regularly works in a hospital environment. The employee will be exposed to clinical operating rooms, for which proper personal protection equipment will be assigned and worn.
COVID-19 Considerations
Synaptive has a special duty to take a leadership role in protecting the health and wellbeing of its employees and the public. The COVID-19 vaccines are an important public health measure for mitigating the spread of COVID-19 in the workplace and society. As a condition of employment, the successful candidate will be asked to provide proof of vaccination or a reason protected by legislation why they cannot be vaccinated against COVID-19.
Diversity & Inclusivity
Synaptive is based out of one of the most diverse countries in the world. This includes differences related to race, ethnicity, national origin, gender, gender expression and presentation, sexual orientation, religion, age, ability and socioeconomic status. To us, diversity is one of our strongest assets to our organization. We commit ourselves to promoting the recognition and appreciation of our diverse and rich culture. We believe that it is critical to our success to promote freedom of thought and opinion in a respectful environment. The decisions we make are rooted by respectfully considering each other's thoughts and opinions and by working towards a greater common goal, saving lives.
Accommodation
Synaptive Medical is an equal opportunity employer and welcomes applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. We welcome and encourage applications from people with disabilities. If as a qualified job applicant, you request accommodation, Synaptive will consult with you to provide reasonable accommodations according to your specific needs. If you wish to make a request, you will be provided an opportunity if your application is selected to proceed in our hiring process.
How to Apply
Unless otherwise stated, applications will only be considered from candidates eligible to work in Canada, or the country in which they're applying to, without sponsorship.
If you are interested in this position and can demonstrate that you meet or exceed the requirements defined in the job description, please include #GOBRAIN in the top right corner of your resume and then complete your online application by clicking "Apply Now" and following the prompts.
We would like to thank everyone who submits an application. Due to the volume that we receive, only those candidates selected for interviews will be contacted.
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