The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which is comprised of the faculty, students and staff that make the university what it is.The USC Alfred E. Mann School of Pharmacy and Pharmaceutical Sciences is accepting applications for a Clinical Pharmacy Technician (CPT) to support medication management services for the Virtual Pharmacist Care Center (VPCC). The candidate will support telephonic and/or video-telehealth services to various populations served through USC School of Pharmacy partnerships. This includes a blend of Medication Therapy Management (MTM) and Comprehensive Medication Management (CMM) along with other patient care activities.Essential Functions:The CPT will be trained to perform the following duties:Clinical Responsibilities: Support pharmacist provision of telephonic and/or video-telehealth medication management services. Examples include but are not limited to MTM, medication adherence, statin initiation, alternative therapy, transitions of care, and CMM for common ambulatory care conditions (e.g., diabetes, hypertension, dyslipidemia, asthma, COPD, thromboembolic disorders, heart failure, transitions of care, smoking cessation). Collect information for patient encounters (e.g. allergy history, medication history, SMBGs, SMBPs)Contact patients using audio or video technology, often times cold calling, to reconcile medication lists, collect allergy and medical conditions, as well as obtain other pertinent informationContact medical providers, nurses, health educators, and other members of the interdisciplinary team to support the provision of medication management servicesAdministrative / Clerical Duties:Patient Recruitment: Provide education to qualified patients about the service and potential benefitsSchedule initial and follow-up encountersMail hard copy summary of medication management visits to patientsMail or fax copy of summary of medication management visits to prescribing provider(s) and dispensing community pharmacyMaintain performance standards including call volume consistent with other pharmacy techniciansPerform other duties as required by supervisorSecondary Functions:Coordinates program services and/or activates. Schedules classes, meetings and/or events. Provides leadership and guidance for student workers and/or volunteers.Ensures satisfactory follow through on assigned areas of responsibility.Communicates effectively with patients.Coordinates production and distribution of program materials including meeting agendas, reports, informational materials, marketing materials, etc.Researches and gathers information for program purposes which may include: program effectiveness, client needs assessment, etc.Conducts preliminary analysis of data. Submits recommendations and prepares reports, as assigned.Provides client services by responding to inquiries and requests for information regarding specific program functions.Coordinates program services with other offices and staff on campus. Serves as a resource for program information. Represents program on university committees as requested.Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.Complies appropriate medical and medication information from patient or patient's medical records, determines billing procedures, patient benefits and eligibility.Prepares and maintains general patient records in conformity with state and federal regulations.Assists in promoting special health programs that enhance and encourage good health, such as blood pressure monitoring and diabetes testing programs.Required Qualifications:Current CA Pharmacy Technician LicenseComfortable communicating with patients via telephone and/or video technologyProficient in basic Microsoft Office applications including Word, ExcelPreferred Qualifications:At least two years of experience as a pharmacy technicianExperience in supporting clinical pharmacy servicesSpanish FluencyFluency in additional languagesThis position will have a direct report to the Director of Population Health.The hourly rate range for this position is $21.00 - $25.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum educationMinimum Experience: 1 year, Combined education/experience as substitute for minimum experienceMinimum Field of Expertise: Administrative support servicesUSC is a smoke-free environmentUSC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at ******. Inquiries will be treated as confidential to the extent permitted by law.Read USC's Clery Act Annual Security ReportAffirmative Action and Equal Opportunity PlanPay Transparency Non-DiscriminationUSC is an E-Verify EmployerDigital AccessibilityIf you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:https://wd5.myworkday.com/usc/d/inst/1$9925/9925$112605.htmld
