To Heal. To Teach. To Discover. At University Hospitals, this is more than just our mission. These words embody the opportunities available to the many world-class doctors, nurses, health care professionals, and support staff that choose to join UH and Be the Difference.
A Brief Overview
Supervision of patient care and access flow by clinical and clerical staff. Encourages and promotes patient care outcomes and facilitates daily clinical operations.
What You Will Do Provides leadership in the delivery of direct patient care through management of efficient staffing and patient flow. Responsible for staff scheduling to ensure appropriate coverage based on scheduling needs and clinic utilization. Directly supervises clinical and clerical staff. Responsible for recruitment, on-boarding, training and development, performance evaluation and performance management. Interface with access services and manage all aspects of clinic patient access/scheduling. Based on utilization and provider need, responsible for adding and closing clinics. This includes management of access services and appropriate allocation of clinical staff. Functions as super user of AEMR to ensure chart management and chart accuracy. Trains staff accordingly. Serves as Kronos timekeeper, or trains and designates responsibility to team member. Oversees and approves clinical supply orders. Responsible for budget reconciliation. Responsible for daily/weekly deposits for POS staff at various locations. Manages missing charge process for DO sites, including process improvements to ensure UHPS charge targets are achieved. Responds to patient complaints. Additional Responsibilities Performs other duties as assigned. Complies with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace. Qualifications: Education Qualifications LPN (Required) and 5 or more years of physician practice leadership (in lieu of degree). (Required) or Associate's Degree (Required) Experience Qualifications 5+ years Of clinical operations experience (Required) Skills and Abilities Independent and well organized (Required proficiency) Proven problem solving and decision making abilities (Required proficiency) Demonstrates independent thinking and ability to facilitate change (Required proficiency) Demonstrates skills in human relations (Required proficiency) Familiarity with scheduling systems, (IDX, Athena, Soarian) (Required proficiency) Familiarity and use of an electronic medical record strongly (AEMR, ImpactMD, ImpactSis). (Required proficiency) Knowledge of COP/ICD-9 codes, ICD-10 a plus (Preferred proficiency) Computer systems skills in spreadsheets, database and word processing (Required proficiency) Licenses and Certifications Advanced Cardiac Life Support (ACLS) (Preferred) Physical Demands Standing - Frequently Walking - Frequently Sitting - Rarely Lifting - Frequently (50 lbs) Carrying - Frequently (50 lbs) Pushing - Frequently (50 lbs) Pulling - Frequently (50 lbs) Climbing - Occasionally (50 lbs) Balancing - Occasionally Stooping - Frequently Kneeling - Frequently Crouching - Frequently Crawling - Occasionally Reaching - Frequently Handling - Frequently Grasping - Frequently Feeling - Constantly Talking - Constantly Hearing - Constantly Repetitive Motions - Constantly Eye/Hand/Foot Coordination - Constantly
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