Collector- Rio Piedras Branch- Money Express

MONEY EXPRESS
COLLECTOR
Our Company
At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client's expectations.
A Brief Overview
The Collector is responsible for the collection of delayed accounts by phone call making or visiting the clients; also helps maintaining the delinquency levels as minimum as possible.
What you'll do
Collects the delayed accounts calling or visiting clients as applicable.
Maintains the maximum collection effectiveness in accordance with established parameters.
Offers orientation to clients about the importance of maintaining their credit in good standing.
Offers the available alternatives as payment arrangements, extensions and refinance.
Immediately hands in to supervisor all the money collected in the field.
Organizes and determines the visit itinerary to follow as to accomplish all collections that were not met by phone call making.
Guarantees a high-level quality service to clients, satisfying their needs.
Processes insurance cases.
What You'll Need to Succeed
A High School Diploma is required for this job; a year of similar experience is preferred but not mandatory
General office equipment management
Interpersonal communications skills
Operational procedures application capability
Write, speak and comprehend English and Spanish
Customer Service knowledge
First Bank Puerto Rico is a proud to be an Equal Employment Opportunity Employer and takes affirmative action to employ Women, Protected Veterans, People with Disabilities and Minorities regardless of gender identity, sexual orientation, and any other legally protected status.