Job Description Summary
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As a Community Sales Manager working for Taylor Morrison, you will be working in one of our state-of-the-art models greeting and registering future homeowners, answering phones, and have an exciting opportunity to help a person's dream of owning a TM home come true.
Job Details We trust that as a Community Sales Manager you will: (responsibilities) Manage and maintain your model and community as if it were your personal retail business.
Open a minimum of 15 minutes early, complete full model opening process (including all lights on, replacing burned out bulbs, put the toilet seats down, turn on all technology, sweep entryways, remove bugs on window sills, bathrooms and behind doors, remove debris from the landscaping, remove trash from trash cans, unlock all doors etc.)
Conduct weekly customer care calls and community team meetings to review the status of the community backlog, closings, starts, customer issues/concerns, and community and model maintenance items.
Maintain clean and complete inventory of all sales collateral (price sheets, community information etc.)
Maintain flags and exterior signage. They should be clean and look like new.
Maintain the interior and exterior of the models. They should look like opening day every day.
Complete the buying experience with every customer until the CUSTOMER ends the process.
Get a commitment from each prospect by: contract, home-site reservation, appointment with day and time, or telephone appointment with day and time.
Be a great team player for your sales partner, construction team, design studio coordinators, mortgage team, customer care coordinators, title company and ce team.
Complete the required follow-up with all internal customers and prospects by telephone and take good notes.
Complete weekly buyer telephone follow-up calls to keep customers up to date on the status of their home.
Execute clean and precise paperwork, and submit all contract documents and earnest money deposits in a timely manner per your division's policies.
Maintain knowledge and status of your buyer's mortgage process and what is still missing and ensure constant communication with mortgage personnel and your buyers.
Maintain knowledge and status of Design Studio process, stay in touch with Design Studio on how the process is going and when sign off is complete.
Attend all pre-construction meetings when possible.
Adhere to all company policies and procedures.
Set outstanding expectations for how we do business.
Develop and implement a lead generation plan.
Understand how to read blueprints and know all the options that are offered in your community.
Maintain a current inventory list (if applicable).
Be knowledgeable about the HOA deeds, school system, public report, community covenants and restrictions for your communities.
Always work with a positive attitude, readiness (and explanation of "why" when people have questions), and integrity.
Be a problem solver and recommend solutions.
Professional appearance and neat car at all times.
Walk your customer's home at least once every two weeks.
Meet or exceed sales and closing goals every month.
Register all prospects and record them in MSCRM immediately according to the Prospect Registration Policy.
Shop the competition and complete CMA tools.
Attend all sales meetings and trainings as scheduled.
You are willing to perform other duties as assigned.
What you will need: (competencies, behaviors & attributes) Creativity
Customer Focus
Ethics & Integrity
Persistence
Relentless/Perseverance
Resilience
About you: Active Real Estate License (where applicable by state)
You are proficient in all Microsoft Office Applications as well as have savvy computer skills.
You are very organized and good at documentation.
You are customer service oriented and believe customer is number one priority.
You understand the need to be flexible and prioritize tasks in order to meet deadlines.
FLSA Status: Non-Exempt Pay Range: $28.37/hourly plus commission Will have responsibilities such as:
Meet with prospects to show and sell in a Taylor Morrison community the prospects a real estate property.
Tour with and demonstrate to prospects model homes and home sites within the Taylor Morrison community.
Work out of a temporary sales facility that is typically a garage in a model home.
Take the prospect out to the various home sites within the Taylor Morrison community.
Perform a variety of marketing efforts in conjunction with accomplishing a sale.
Essential Functions: Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Report to Division/Corporate Office/Community daily and adhere to schedule.
Ability to access, input, and retrieve information from a computer and/or electronic device.
Ability to have face to face conversations with customers, co-workers and higher level manager.
Ability to sit or stand for long periods of time and move around work environment as needed.
Ability to operate a motor vehicle if applicable.
Comply with company policies and procedure.
Physical Demands: Must be able to remain in a stationary position up to 50% of the time.
The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.
Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job.
Benefits of Working With Taylor Morrison We are looking for dedicated professionals that share our values of putting the customer - and their needs - first. In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:
Competitive Compensation
Health Care - Medical/Dental/Vision/Prescription Drug Coverage
401(k) with Company Matching Contributions
Flexible Spending Accounts
Disability Programs
Employee & Dependent Life Insurance
Vacation & Company Holidays
Tuition Reimbursement
Employee Home Purchase Rebate Program
Home Mortgage Program
Employee Assistance Program (EAP)
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