Complaint Investigations Lab Technician

Complaint Investigations Lab Technician
Location: Alameda, CA

Description: Responsible for implementing and maintaining the effectiveness of the quality system. Perform routine testing (physical, chemical, or functional) on product returned from the field due to a customer complaint, using a variety of lab equipment. Summarize and record all test data and maintain proper documentation of all lab work. Process customer returns in a timely manner in accordance with ISO and FDA QS Reg. Support company goal for timeliness of complaint investigations and closures. Knowledge of regulations and standards affecting IVD s and Biologics. Must have good written and oral communications skills. Must possess good laboratory practices, including handling of chemicals and biohazardous material. Must be able to read, write and comprehend English. Must have basic computer skills to navigate internet programs, basic excel and follow step by step instructions. Qualifications: Minimum education required is H.S. Diploma or equivalent (such as GED). An Associates (Two year) degree in Electrical Engineering or other Science is a great fit for this job. Recent college graduates with a Bachelor's degree in Engineering or other subject may be considered; but please note that candidates with a Bachelor's degree are not an ideal fit for this entry level position. Experience in Medical Device / Biotech Industry is preferred. Knowledge of Electronic Troubleshooting is preferred. Great fit for workers with Manufacturing, Inspection, and Assembly experience.
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.