Complaint Investigations Tech

Responsible for implementing and maintaining the effectiveness of the quality system.
Perform routine testing (physical, chemical or functional) on product returned from the field due to a customer complaint, using a variety of lab equipment.
Summarize and record all test data and maintain proper documentation of all lab work.
Process customer returns in a timely manner in accordance with ISO and FDA QS Reg.
Support company goal for timeliness of complaint investigations and closures.
Knowledge of regulations and standards affecting IVD's and Biologics.
Must have good written and oral communications skills.
Must possess good laboratory practices, including handling of chemicals and biohazardous material.