A healthcare organization in New York City is actively seeking an experienced healthcare operations professional to join their team as their new Practice Manager.
About the opportunity: Setting: Outpatient - Ambulatory Care Schedule: Monday to Friday Hours: 8:00 AM - 4:30 PM Responsibilities:
The Practice Manager will: Ensure smooth daily operations and progress toward clinic goals, including enhancing patient experiences, team satisfaction, workplace efficiency, and task completion Develop and implement administrative policies and procedures Hire, evaluate, and train staff, providing support and direction to enhance performance and skills, ensuring proper onboarding and monitoring team member performance Communicate and collaborate with facility staff to improve system-wide performance Manage and track registration errors, discussing issues with team members Create, edit, and manage physician schedules to optimize patient scheduling and minimize no-show rates in line with the annual budget Troubleshoot operational issues such as equipment failures, patient complaints, inefficiencies, and workplace conflicts Oversee inventory and supply management, maintaining relationships with vendors, and ensuring compliance with regulatory and quality standards like Joint Commission and Department of Health Qualifications: Bachelor's Degree 3+ years proven experience in managing and overseeing operations in an ambulatory care setting Strong leadership skills with the ability to effectively manage and motivate staff Comprehensive knowledge of healthcare regulations and compliance, including familiarity with Joint Commission and DOH standards Excellent organizational and multitasking abilities, ensuring efficient patient flow and resource management Demonstrated financial acumen, including budgeting, billing, and revenue cycle management Exceptional communication and interpersonal skills to collaborate with healthcare providers, staff, and patients Desired skills: Master's Degree Proficient with EMR (Electronic Medical Record) Meditech