Contact Center Workforce Performance Specialist

Contact Center Workforce Performance Specialist
Empresa:

Advocate Aurora Health


Detalles de la oferta

Major Responsibilities:Personnel Resource Management 1)Utilizes call center management tools to monitor and manage real time call queues, wait times, service levels, abandonment rates, and other call statistics. 2)Reviews daily schedule to anticipate Performance, Workforce, Specialist, Staffing, Quality Assurance, Operations, Healthcare, Business Services


Fuente: Appcast_Ppc

Requisitos

Contact Center Workforce Performance Specialist
Empresa:

Advocate Aurora Health


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