Ensure the growth of Entec through recurring revenue streams by researching and prospecting new customers and securing Technical Support Programs (TSPs). Develop the prospective database by finding opportunities for business through phone calls, referrals, networking, and past projects. Leverage data and subject matter experts to transition prospects into Entec customers with TSPs and extra work.
Requirements
Responsibilities include but are not limited to:
Identify prospects in assigned market, and promptly follow-up on leads and referrals. Aggressively prospect both in-person and on the phone and set minimum expectations for each based on close ratio. Maintain an active backlog of proposals to ensure booking goals are consistently met. Establish customer rapport and identify needs. Know the customer and understand market forces to effectively sell price escalations. Promptly respond to notices of cancellation with a well-researched salvage plan.Estimate cost of proposed Technical Support Programs by applying Entec's pricing system standards, while striving to achieve margin goals.Understand the prospect's organization and decision-making process. Anticipate and answer objections. Connect Entec maintenance strategies with prospect's organizational goals. Commit the prospect to a decision-making timeline.Engage and coordinate Entec resources, such as subject matter experts, Service Project Specialists, Project Managers, System Specialists, Service General Managers, Mechanical Service Technicians and Executives, as required, to ensure Entec delivers the outcomes the customer needs for success.Maintain a timely, accurate and thorough record of interaction with the customer's key stakeholders, including but not limited to phone calls, e-mails, personal interactions, proposals, and bookings.Complete required training and development objectives within the assigned time frame. Understand the relationship between performance, customer satisfaction and new business. Participate in the sales process as required to meet the needs of clients. Manage resources to ensure reports and proposals address the customer's priorities. Encourage customers to use all services available. Able to increase customer's perception and use of Entec's services. Using technical resources, provide prompt, cost effective solutions to customer's problems. Able to provide engineered solutions to help customers operate consistent with their mission and purpose. Build customer confidence.Understand credit policy. Feedback information and observations to minimize risk exposure. Understand collection policy and interface with customer as required to resolve collection issues and assure prompt payment.Build rapport and productive working relationships with customers, vendors, and other outside agents. Become involved in community relation opportunities to enhance networking. Effectively represent the Company's interests to enhance image and maximize profits.Provide support for any special projects as assigned by your supervisor. These special projects, at the determination of your supervisor, may or may not become part of this position's primary responsibilities. Skills, Knowledge, and Abilities High level of energy and a positive attitudeExcellent verbal and written communications skillsExceptional negotiation and persuasion skillsAble to qualify prospectsVerify opportunitiesMake effective sales presentationsMust project a professional imageMust be a self-starter, with ability to work well as part of a team and independentlyAbility to propose a minimum of three proposal per week once trainedAbility to use time productively, maximize efficiency, and meet challenging work goalsAble to demonstrate a commitment to accuracy and quality while meeting goals or deadlinesAble to build and maintain rapport and positive working relations with field, office, and management personnel to resolve problems, exploit opportunities and maximize profits.Fluent in Microsoft applications and client relationship management software. Salesforce experience is a plus. Ability to keep self-informed on policy and procedure changes and technical improvements relating to Company products, processes, systems, and services. About Entec Services
Entec Services, Inc. fields a best-in-class team of professional engineers, mechanical service technicians, building automation experts, and sales and administrative professionals whose unique interaction and collaboration get to the root cause of the issues building owners face.
Entec provides an unmatched level of accountability and expertise in troubleshooting, problem solving, verifiable preventive maintenance, and energy services. Our passion to serve clients is driven by the core values of Own It, Serve Others, Choose Great, and Build Connections that govern our decisions.
Entec offers a competitive compensation package that includes base salary, commission, car and fuel allowance, and benefits.