Cs Representative-Healthcare Industry (Sss- Comercial)

ESSENTIAL DUTIES AND RESPONSABILITIES:
Identify customer needs, wants, and desires in conversation and tactfully handle interactions with customers.
Demonstrates full understanding of product and services and has the ability to communicate them clearly to customers.
Responds to customer complaints in a professional manner; attempts to resolve complaints successfully in accordance with established guidelines.
Maintains call and data entry updated.
Completes all other duties as assigned by Managers and Supervisors.

TRAINING SCHEDULE:
Starting date 10/05/2018
Monday - Friday:8:00am – 5:00pm. (Three weeks paid training)

WORKING SCHEDULE:
Monday - Sunday:8:00am – 8:00pm

EDUCATION:
Completed Associate's or Technical Degree, preferably related to the Health Industry. More than 60 credits of bachelor degree completed. - Evidence of completion or approved credits must be presented during interview process .
Minimum Requirements

SKILLS, KNOWLEDGE AND EXPERIENCE

Excellent communications skills in Spanish (written / spoken); conversational level of English (computer systems and information are in English)
Excellent customer service skills required
Ability to continuously learn and retain knowledge of new services and products being offered by the company
Requires strong interpersonal skills including excellent time management, listening and people skills
Ability to work in a fast-paced, highly demanding and high stress work environment.
Ability to multitask
Must have pleasant personality and telephone manner and be capable of working independently
The ability to adapt well to change
Must be flexible to work Full Time and Part Time shifts between 8:00 a.m. and 8:00 pm., during weekends and holidays