Customer Analytics Senior Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Corporate Overview
In todays cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.
And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to:
Build and enhance our proven security platform
Blend innovation and speed in a constantly evolving cloud environment
Analyze new threats and offer deep insight through data-driven intel
Collaborate with customers to help solve their toughest security challenges
We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurityand why more than half of the Fortune 100 trust us as a security partner.
The Role
The ideal candidate is an individual who combines deep experience in data science with strategic acumen. In this role, you will use your strong analytical and technical skills to extract insights from complex data sets and provide actionable recommendations to senior leadership. You will collaborate extensively across Customer Success, Sales, Product, and Finance and build highly valuable predictive tools that will guide our global Go-to-Market efforts.
This is a senior individual contributor role reporting to Vice President - Customer Success Strategy, Operations & Transformation.
Your Responsibilities
Predictive Analytics:
Develop predictive modeling tools to identify and prioritize at-risk customers and ARR expansion opportunities.
Integrate predictive analytics into the central Customer Success Platform
Drive continuous improvement based on user feedback and manage a roadmap of enhancements
Create self-serve UI for end-users and actively champion adoption across the broader organization
Actively partner with Sales, CS, and Finance to leverage these tools to inform forecasting and strategic decisions
Customer Data Analysis:
Combine analytics, exploratory skills, and data intuition to deliver insights on customer segmentation, account targeting, adoption, churn risk and causalities, and upsell opportunities
Utilize segmentation techniques to categorize customers based on behavior, usage, and other relevant metrics
Translate complex data analyses into clear and actionable recommendations
Support CS leadership with analysis for high-priority executive level presentations
Dashboarding, Visualizations & Reporting:
Design executive-level reporting to enable CS leadership to analyze customer portfolio health against key metrics in real time
Help CS leadership to define and monitor key performance indicators (KPIs) and operational metrics
Create intuitive dashboards in Power BI and within the Customer Success Platform
Enable users to self-serve
What you bring to the team
Bachelors degree in Data Science, Computer Science, Mathematics, or a related field; master's preferred.
12+ years of experience in data science, analytics, or a related field
5+ years of experience deploying analytics concepts related to the customer lifecycle within a B2B SaaS model
Strong background in statistical analysis, machine learning, and predictive modeling
Proven expertise in using Power BI, Tableau, QlikView or other business intelligence tools
Proficiency in programming languages such as Python, R, or SQL; familiarity with big data technologies (e.g., Hadoop)
Experience with Customer Success platform tools like Gainsight or Totango is preferred
Highly independent; ability to work rapidly and productively with general direction
Strong problem-solving skills, with a creative and innovative approach to finding solutions.
High attention to detail and accuracy in data analysis and reporting
Excellent communication skills, with the ability to present complex data insights to non-technical audiences
Proven ability to thrive in a fast-paced, dynamic environment, and drive results in a highly matrixed organization
Ability to work effectively in a collaborative team environment and build strong relationships across the organization.
Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge productsand many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.
We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.
#LI-JR1
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable pay and/or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.
Base Pay Ranges:
SF Bay Area, New York City Metro Area:
Base Pay Range: 157,650.00 - 231,220.00 USD
California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:
Base Pay Range: 129,000.00 - 189,200.00 USD
All other cities and states excluding those listed above:
Base Pay Range: 117,600.00 - 172,480.00 USD
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
To view additional awards, please visit www.proofpoint.com/us/news#awards
Proofpoint thrives on the invaluable contributions of our diverse workforce, which encompasses a kaleidoscope of lived experiences, thoughts, perspectives, and professional expertise. We attribute much of our success to our people, who are at the core of our organization and embody our people-centric ethos.
We hire the most innovative minds globally to safeguard our customers sensitive data and intellectual property. Our talented workforce develops and leverages our advanced technology, combining their expertise to provide comprehensive protection against threat actors and mitigate the risks posed by both malicious and negligent employees.
Cyberattacks have the potential to disrupt access to vital resources such as energy, water, transportation, healthcare, and financial services. At Proofpoint, our dedicated team works tirelessly to ensure world-class cyber resilience, protecting approximately 8,000 enterprise customers worldwide.
We are committed to creating a diverse, equitable, and inclusive environment. We work every day to ensure that our employees feel that they are in a community that celebrates their unique identity, cultivates their sense of belonging, and invests in their professional growth. We have 9 employee-led employee inclusion groups which help support both employees and our organization by providing opportunities to network, discuss career and cultural development and uplift the corporate culture to create a more inclusive workplace.
At Proofpoint, we have a passion for protecting people, data, and brands from todays advanced threats and compliance risks. We hire the best people in the business to:
Build and enhance our proven security platform
Blend innovation and speed in a constantly evolving cloud architecture
Analyze new threats and offer deep insight through data-driven intel
Collaborate with customers to help solve their toughest security challenges
We are singularly devoted to helping our customers protect what matters most. Thats why were a leader in next-generation cybersecurityand why more than half of the Fortune 100 trust us as a security partner.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.