Role Overview
National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.
Job Description
The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance. Support borrowers and insurance Agents/Carriers by obtaining detailed information and how to send us proof of property insurance, de-escalate calls and process complaints and handle insurance disbursement.
Want to grow your career with one of the fastest growing insurers in the country? Do you enjoy working as a team and speaking to people? A Customer Care Associate within National General Lender Services just might be for you!
What is "Lender Services"?
Lender Services (NGLS) is a financial arm of National General that partners with home mortgage lenders. We administer various business processes on their behalf, such as customer service, loss drafts and insurance servicing/operations.
What makes NGLS Customer Care unique?
$18.00 an hour starting pay!!
4 weeks of Paid Time Off provided from the start!
No insurance license required!
We are Great Place to Work certified!
We have many advancement opportunities!
Multi-tiered and comprehensive paid training program!
Comprehensive benefits!
This is NOT a sales position!
Performance-based and results-focused culture!
If you are ready to start working in a fun & exciting environment where making a difference matters, then apply to join our team today!
What to Expect:
*This position is WORK FROM HOME but you must be located in the Mesa, Arizona area.*
Trainee/Rookie Camp - We provide the opportunity for motivated individuals to obtain industry experience working in a customer support role. Paid classroom and hands-on training are provided. Will be trained in basic insurance knowledge to assist with handling inbound and outbound phone calls, researching and how to gather information; assist customers with general property insurance questions, confirm escrowed insurance premium payments. Once you meet and exceed NGLS KPI's you will become a Customer Care Associate!
Customer Care Associate - Our Associates are responsible for assisting customers obtain proof of their property insurance coverage and ensuring insurance premiums for escrowed loans are received and paid on time. These individuals are responsible for either handling incoming calls from borrowers OR handling calls regarding property damage claims.
Essential Duties & Responsibilities:
Trainee/Rookie Camp:
Will be trained in basic insurance knowledge to assist with handling inbound and outbound phone calls, researching and how to gather information.
Assist customers with general property insurance questions, confirm escrowed insurance premium payments.
Customer Care Associate:
Meet and exceed NGLS KPI's
Build and maintain relationships with Leadership and Team organizations
Develop and manage customer relationships and serve as a resource to customers
Deliver timely, accurate support to our customers ensuring the highest level of satisfaction
Update records and notate our systems
Minimum Skills and Competencies:
High school diploma or GED
Demonstrated ability to provide excellent customer service and develop and maintain customer relationships
Strong computer skills and working knowledge of MS Office applications
Must possess effective verbal and written communication skills
#LI-CH1
#LI-Remote
Compensation
Compensation offered for this role is $17.69 - 23.82 per hour and is based on experience and qualifications.
At National General, great things happen when our people work together. That's why when you join our team, we make sure it isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
Companies & Partners
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
Benefits
National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
