Customer Care Representative

Created: Sep 4th 2021 **Customer Care Representative**
Full-time employee Mesa, AZ
This position is primarily responsible for meeting with homeowners to determine areas of concern and coordinate repair schedules. Once repairs are completed, verify accuracy of subcontractor workmanship.
+ Receives calls and review correspondence from homeowners.
+ Schedules appointments with homeowners.
+ Conducts repair inspections with homeowners, utilizing extreme tact and diplomacy.
+ Determines repairs to be made using discretion to satisfy customer requests and creates work order schedules.
+ Communicates repairs needed to field and office staff; refers repair requests for unwarranted items
to management.
+ Communicates and coordinates with subcontractors regarding work orders and schedules; uses diplomacy in dealing with subcontractors.
+ Verifies completion of subcontractor workmanship and communications completion to office staff.
+ Authorizes billing requests after reviewing submitted charges for accuracy.
+ Performs other duties as assigned by Customer Care Executive.
+ High school graduate or equivalent.
* Three years customer service with three to five years construction experience.