Customer Care Team Lead – Oak park, MI – Hybrid Imagine working in a place where your manager truly believes in your personal and professional development. It's not imaginary. It's imageOne. We have an award-winning company culture like none you've ever experienced. We offer fantastic opportunities for professional development, financial stability, and personal fulfillment.
We invest in your success . Each year you will complete a Vision and Goals Worksheet outlining your personal, professional, and health goals. Our Leadership Team is required and excited to help you reach your ambitions.
We strive for life balance , not work-life balance. We genuinely want you to be happy.
We love to surprise you. Every single one of our team members gets a "We Care Friday" – an unexpected phone call on Thursday to tell you, "Don't come in tomorrow. We've got you covered!"
No secrets here! We practice open book management, so you will always understand our financials. You'll learn how to read an income statement and balance sheet like a pro and you'll be financially rewarded through our profit bonus program.
We hire awesome people who strive to deliver extraordinary service. We're looking for an experienced Customer Care Team Lead to join our growing team. We'd love to talk to you!
Responsibilities Team Leadership: coaching, feedback, communication, mentor
Conduct regular 1-1s with customer care team members
Facilitate, coordinate, lead and execute team strategy
Create and maintain metrics to enhance performance
Escalated customer concerns
Develop and drive process improvements
Inbound phone calls and national service dispatch
Order processing
Identify and reduce waste within department
Consistency and integrity of data within ERP
Requirements Experience and success with resolving customer escalations
Minimum 3 years servant leadership
Minimum 5 years customer care experience
Bachelor's degree (preferred qualification)
High attention to detail and follow through
Excellent communication skills – both written and verbal
Professional attitude with a desire to learn and grow
Proficient with Microsoft O365 suite
Alignment with imageOne core values
Enjoy what you do!
Core Competencies Customer-Focused
Energy
Leader & Coach
Continuous Improvement
Drive to Achieve
Perks Amazing workplace culture
Competitive salary
Hybrid work schedule
Medical, prescription drug, dental, and vision benefits
Health savings account benefits
Flexible spending account benefits
Company paid life insurance
401k matching program
Paid time off program
Additional days off: Community Service Day, Your Birthday, We Care Friday (Surprise Friday off)
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