Customer Operations Specialist

* Responsible for management and execution of a Managed Services Statement of Work for a single account.* Manage all aspects of the day-to-day operations such as install base accuracy, device change management, issue resolution, client training needs, client on-hand inventories, toner reconciliation analysis, consumables management, vendor management, and normal business as usual activities.* Maintain frequent, regular communication with the client.* Assures compliance with the Company and Customer's HR, procurement, legal, financial, ethics, and government-related policies, strategies, and processes.Level 1 Tickets management (troubleshooting & consumables replacement, etc)End-user training, education, and supportRequisitos:* Experience with direct interaction w/ Business Customers, including Managers.* 2+ year experience in an operations or services delivery role.* Demonstrated ability to effectively communicate via email, phone, and video conference with the customer and the Lexmark team.* Experience handling multiple issues in parallel.* Meet Language requirements (Spanish and English).* Drivers License