At Niagara, were looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.
Consider applying here, if you want to:
Work in an entrepreneurial and dynamic environment with a chance to make an impact.
Develop lasting relationships with great people.
Have the opportunity to build a satisfying career.
We offer competitive compensation and benefits packages for our Team Members.
Customer Service Account Specialist I
The Customer Service Account Specialist I provides all levels of support to internal and external customers by troubleshooting all orders and/or delivery issues. The Specialist coordinates closely with the Operations, Planning, Cost Management and Sales teams. The Specialist is experienced in multiple national and non-national customer accounts and supports identify opportunities for process and service level improvements.
Essential Functions
Responsibilities:
Responsible for several, complex and/or key customer accounts as primary contact, driving service level to attain metric goals by understanding account dynamics. To include:
Awareness of SKUs in customer portfolio and sourcing options
Runs/Maintains exception and service level reports, distributing accordingly
Respond/troubleshoot to all customer requests, inquiries, and complaints in a timely manner such as emails/calls from buyers and corporate offices
Acts as advocate for customer with a balanced and objective approach
Monitor team tracking all outbound shipments to ensure on time pick up and due diligence to track down late trucks with carriers
Oversees purchase order scheduling to ensure all orders are scheduled in a complete and timely manner delegating tasks as appropriate.
Scope includes service performance by regional footprint, product type or per customer with national footprint and focus on a taking a proactive approach vs reactive
Exercises independent judgement when resolving account concerns/issues receiving minimal direct supervision from CS Supervisor and/or Manager
Oversees order modification requests ensuring they are completed in a timely manner and communicated to the buyer.
Takes a proactive approach communicating updates on late orders and or rush orders to buyers
Communicates and may lead resolution on exceptions including fluctuations in daily demand and rush orders to Sales Manager, Cost Management, Planning, and Order Management only for specialty product.
Reviews performance metrics and takes lead on coordinating resolutions and continuous improvement efforts with lower service performing customer accounts.
Ensure trucking and production coverage sufficiently meets customer demand
Manage orders to the supply plan - includes identifying potential needs for rush orders to improve in-stocks as well as collaborating with Planning in allocating production when supply constrained
Drives training and implements changes from analytics findings to include new hire training and interdepartmental cross functional training to gain understanding of the Supply Chain process
Represent the company in face to face customer meetings when needed
Collaborate with Sales Manager, Cost Management, Planning, and Order Management for promotional planning and execution
Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.
Qualifications
Minimum Qualifications:
0 Years Experience in Field or similar manufacturing environment
0 Years Experience in Position
0 Years Experience managing people/projects
*experience may include a combination of work experience and education
Preferred Qualifications:
2 Years Experience in Field or similar manufacturing environment
2 Years Experience working in Position
2 Years Experience managing people/projects
*experience may include a combination of work experience and education
Competencies
This position embodies the values of Niagaras LIFE competency model, focusing on the following key drivers of success:
Lead Like an Owner
Makes safety the number one priority
Keeps alert for safety issues and escalates immediately
Effectively prioritizes tasks based on department goals
Shows respect to others and confronts interpersonal issues directly
Prioritizes resolution of customer issues effectively
Responds promptly and honors commitments to internal and external customers
InnovACT
Makes recommendations to continuously improve policies, methods, procedures, and/or products
Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances
Increases performance through greater efficiency
Find a Way
Seeks to develop technical knowledge through learning from other experts
Understands interdepartmental impact of individual decisions and actions
Seeks solutions rather than placing blame
Empowered to be Great
Consistently looks for ways to improve ones self through growth and development opportunities
Communicates clearly and promptly up, down, and across
Communicates effectively to manage expectations
Education
Minimum Required:
Associate's Degree or equivalent work experience
Preferred:
Bachelor's Degree in related field
Certification/License:
Required: N/A
Preferred: N/A
Foreign Language
Required: None Required
Preferred: None Required
Typical Compensation Range
Pay Rate Type: Salary
$68,365.00 - $88,874.50 / Yearly
Benefits
https://careers.niagarawater.com/us/en/benefits
Los Angeles County applicants only * Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.
Any employment agency, person or entity that submits a rsum into this career site or to a hiring manager does so with the understanding that the applicant's rsum will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit rsum to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit rsum into this career site to be eligible for placement fees.
Niagara Bottling, LLC has been family owned and operated since 1963. Niagara is a leading bottled water manufacturer in the U.S., supplying major retailers across the nation. With incredible growth over the past several years, the career possibilities at Niagara are endless!
Niagaras culture is fast-paced, innovative and intensely collaborative. Our Team Members are passionate, driven and always find a way to get the job done. We work hard and play hard while staying true to our family atmosphere.
From competitive benefits and retirement options to educational reimbursements, ongoing training courses and exciting career advancement opportunities, at Niagara we truly take care of our Team Members.
We hope that you consider joining our Niagara family!
Niagara Bottling LLC is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices.
