Company
Euclid Vision Corporation (Euclid) and Visionary Optics are global leaders in Proactive Myopia Management and Scleral Lenses and have joined forces to deliver exceptional specialty eye care products that are high-performing, accessible, and personalized for each individual patient's eyes. Euclid is the manufacturer of the Euclid MAX™ and Euclid Emerald® Ortho-K contact lenses for overnight wear to reshape the cornea and wake up to clear vision. Today, Euclid Ortho-K lenses are proven on millions of eyes around the world. With headquarters in Virginia, USA, and offices in Shanghai and Beijing, China, Euclid is leading efforts in myopia management around the world.Visionary Optics is the manufacturer of Europa, Europa Tangent, and Latitude scleral lenses.These transformative lenses offer life-changing benefits to patients with irregular cornea and dry eye disease and offer the most advanced customization available. Together, Euclid and Visionary Optics are helping to lead the efforts in advancing specialty eye care across the globe.
Position Summary
The Customer Service Consultant will leverage their technical and product expertise to consult with customers on lens fitting issues, ensuring optimal outcomes and patient satisfaction with Visionary Optics' and Euclid Vision products. This individual brings strong communication skills, a passion for continuous learning, and proficiency in delivering exceptional customer service.
Primary Responsibilities: Using technical and product expertise, consults with customers on lens fitting issues with Visionary Optics' and Euclid Vision products to achieve the best possible outcome and patient satisfaction. Provides the highest quality and excellence in data entry of customer orders. Participates in ongoing department training and assessment programs. Participates in cross-training of Euclid customer service needs and order entry Performs maintenance in the Returns Department, including logging in received lenses and ensuring credit memos are issued accurately and in a timely manner. Takes lens orders & VibrantVue orders by telephone, email, and fax. Enters orders into the database system. Answers questions regarding our products. Answers questions and solving problems regarding customer accounts, including orders and payments. Understands importance of adherence to all relevant company manufacturing, shipping / packaging and quality assurance related SOPs, Forms, Logs and Indexes and commitment to compliance with FDA regulations including complaint investigations. Other duties may be included. QualificationsAttainment of high school diploma or higher education degree 3-5 years of customer service experience is required Experience working in professional role in the contact lens industry is preferred Knowledge and experience working in Microsoft Office Suite, including proficiency in Excel Demonstration of excellent customer service skills Understanding of Opthalmic, optometric, optician fields are preferred
