Customer Service - Customer Care Specialist

Position Overview This is not your average contact center! We take your success seriously! Our team has created a clear & dedicated training program that enables you to perfect your skills & become a universal agent. Our program is built in layers for your career growth, we want you to own it! You're a great fit for this role if you are a motivated team player with a positive attitude, are tenacious and able to think critically through solutions, you have an empathetic nature, and believe that 80% of success is showing up. If you enjoy working in a fast-paced environment, pushing yourself to always improve and serving customers come join our exciting team! Essential Responsibilities What you'll do as a Customer Care Specialist I: Provide customer service to rental car customers by addressing general inquiries, receipts or payments pertaining to tolls and violations with a smile in your voice. Use tools and resources to reach a complete and accurate resolution. Ability to place clear and concise notes on customer accounts. Ability to assist 5-6 customer chats concurrently, providing prompt and effective responses. Meet the performance goals established for efficiency, schedule adherence, quality, customer satisfaction and attendance. Other duties as assigned.