Customer Service

The Customer Service Representative is responsible for receiving orders and routine inquiries from internal and external customers via email, phone or EDI. Processes orders, compiles necessary research, checks inventory/stock, and reviews order inquiries. Uses Customer Service skills to communicate professionally, clearly, and promptly. Accountable for all aspects of order entry and customer follow-up.
Requisitos:
• High school diploma or equivalent; post-secondary diploma preferred.
• Excellent telephone and email communication skills
• Strong data entry skills and attention to detail with a high level of accuracy
• Strong Microsoft Office skills and capacity to learn and master company system applications, including Oracle, Customer Portals (i.e. Retail Link, B2B Portal), internal reporting tools, etc.