Customer Service - Health Plan

Customer Service-Health Plan Job ID 1649835 | Share About this Role As a Customer Service Representative, you will handle customer calls by answering questions, finding solutions to issues, addressing concerns or complaints and providing important information. You will work in a company's call center to ensure every customer is satisfied with their experience with the company and its products or services. Depending on the industry or specific role, some Call Center Representatives may make outbound calls to provide sales support to customers or follow up on inquiries while others may provide troubleshoot and technical support assistance over the phone. Job details $25.00 / hour Orange, California Profession: Customer Service Facility Type: ??? Specialty: Health Plan Division: MedFi Start Date: 11/12/2024 Apply Responsibilities Provide information about health insurance plans, benefits, and coverage options. Receives and responds to routine member or provider inquiries, requests and concerns in an accurate and timely manner Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns Maintains performance and quality standards based on established contact center metrics Collaborate with internal teams to research and follow up with the Member until a resolution occurs. Required Qualifications 1 year of customer service experience 1 year of call center experience Strong communication skills