Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Job Description
Customer Service Representative is responsible for supporting the customer and Account Manager on a day-to-day basis. Functions such as order entry, problem solving, and daily customer interactions. The CSR works closely with Account Manager, Shipping teams, Supply Chain, Credit, and Claims business partners.
Key Position Results
Exceed customer expectations
Accurate order entry
Build positive relationships with customers and cross functional partners
Promotes teamwork by assisting other CSRs
Become the "go- to" for the Account Manager
Key Duties & Responsibilities
Accurate Order Entry within SLA
Review EDI order exceptions and update as needed
Aware of open and late orders, collaborate with business partners to resolve any obstacles
Customer communication (phones, email)
Update customer Portals with changes
Process RMAs and credits
Dispute customer and shipper fines/deductions
Problem solving, shipment exceptions, invoice inquires, wrong product, and determining the most efficient and economical resolution for the company and customer
Provide shipping quotes
Attend meetings as relevant to your customer (ex. Fines mitigation, updates from plant, etc.)
Able to identify urgent issues, solve problems quickly and effectively
Keep leadership informed of important developments and drive urgency when needed
May include travel for tradeshows
Additional Qualifications/Responsibilities
Critical Skills, Knowledge and Abilities
Excellent written and verbal communication skills, build rapport, and express empathy
Excellent organization skills
Ability to prioritize
Ability to interpret data and customer input that is submitted in a variety of formats
Education / Training Required
2 years customer service experience
A quick learner and can adapt to change
Detail oriented, with excellent communication skills, both written and verbal
JDE experience a plus
