Job Title: Customer Service Representative - Employee Benefits
Department: Digital Marketplace
Location: Remote
About Acrisure:
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
Job Summary:
The Customer Support Representative (CSR) primarily supports the Digital Service Center Account Management organization with group insurance renewals and quotes as well as other administrative support functions designed to improve customer data quality, communication, and overall customer engagement for the micro and small market group insurance segment (Responsibilities: Support Account Managers, Team Leader and peer CSR's with renewals, quotes, carrier and customer communication and related activities Collect missing information from customers, carriers, and other partners as appropriate Maintain customer information in Agency Management System (AMS) Complete weekly customer AMS workflow and related activities Update policy information, rates and census data in Benefit Administration Platform and AMS Follow up on service issues and coordinate customer response Prepare employee communications for renewals and enrollment period Update census and plan features Other duties as required Requirements: Able to work independently and within a team environment Familiarity with AMS or similar customer relationship management software Embraces customer success and demonstrates a "can do attitude" Demonstrates attention to detail and strong organizational skills while working in fast-paced environment Can manage multi customer related activities simultaneously Education/Experience: Bachelor's Degree preferred 2 years insurance experience, group insurance preferred Familiarity with AMS or related CRM tools and proficient with MS Office products Positive track record working in customer service Benefits & Perks: Competitive Compensation Industry Leading Healthcare Savings and Investments Charitable Giving Programs Offering hybrid work option Opportunities for Growth Parental Leave Generous time away
Acrisure is committed to making an impact in our communities by giving back, with millions committed to children's health with Helen Devos Children's Hospital and UPMC Children's Hospital of Pittsburgh.
For more, visit www.Acrisure.com or learn more here.
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Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.
