Customer Service Representative

Job Summary
As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience.
Responsibilities
- Handle inbound and outbound customer calls in a professional manner
- Provide customer support via phone, email, or chat
- Process customer orders and returns accurately
- Conduct data entry and maintain customer records
- Analyze customer needs to recommend products or services
- Assist with sales inquiries and promote company offerings
Skills
- Proficient in call center operations
- Bilingual or multilingual proficiency is a plus
- Experience with outbound calling is advantageous
- Strong customer support skills
- Ability to handle cash transactions if required
- Excellent analytical abilities
- Efficient data entry skills
- Typing proficiency
- Sales acumen
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Shift:
Day shift
Ability to Commute:
Aguadilla, PR (Required)
Work Location: In person