Customer Service Representative

Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle and resolve customer complaints or issues with empathy and patience
- Perform data entry and maintain accurate customer records
- Upsell products or services to customers when appropriate
- Analyze customer needs and recommend suitable solutions
- Make outbound calls to follow up on customer inquiries or provide updates
- Collaborate with other team members to ensure customer satisfaction
- Meet or exceed sales targets while maintaining high levels of customer satisfaction
Skills:
- Excellent verbal and written communication skills in English and Spanish.
- Proficient in data entry and computer skills
- Bilingual or multilingual abilities are a plus
- Strong upselling and sales skills
- Ability to analyze customer needs and provide appropriate solutions
- Experience in outbound calling is preferred
- Outstanding customer service skills with a focus on building positive relationships
- Ability to effectively communicate complex information to customers in a clear and concise manner
Time: 1:00pm-9:00pm
If you are a motivated individual who enjoys interacting with customers, providing exceptional service, and has the skills mentioned above, we would love to hear from you. Join our team of dedicated Customer Service Representatives and contribute to our mission of delivering outstanding support to our valued customers.
Job Type: Full-time
Pay: $13.00 per hour
Expected hours: 40 per week
Benefits:
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance
Shift:
8 hour shift
Day shift
Application Question(s):
Must have logistics industry experience
Ability to Relocate:
Catano, PR 00962: Relocate before starting work (Required)
Work Location: In person