Description
Branch: Valley Seating and Mobility
Responsibilities & Duties:
A Mobility Customer Service Representative liaises with patients, referral sources, and other team members to coordinate patient care. A Mobility CSR assists patients in-person and over the phone, as well as maintains patient charts, processes patient orders, creates delivery tickets, and coordinates scheduling. As a Rehab CSR you will...
* Liaise with patients, referral sources, and other team members to coordinate patient care
* Use software systems to communicate effectively; keeps a record of all patient contacts
* Maintain strong working knowledge of products and services offered by company
* Answer phone calls, returns voicemails, routes calls to proper team members, and corresponds with patients via email
* Perform referral operations such as order intake, customer service, insurance verification, documentation verification, prior authorization, and scheduling
* Prepare billing documents, such as CMNs and other waivers
* Ensure that referrals and other patient requests are addressed or processed in a timely manner
* Identify patient needs or desires to recommend appropriate products or services
* Work with teammates to resolve customer complaints. Escalate complaints to leadership when necessary.
* Provide feedback to leaders to help improve business practices; assist in creating ways to deliver excellent customer service
About Us ---
Valley Seating and Mobility, a division of Quipt Home Medical, services for Complex and Standard Power and Custom Manual Mobility products are overseen by a RESNA certified Seating and Mobility Specialist (ATP/SMS). Our goal is to provide quality outcomes through clinically appropriate and cost effective solutions for our patients.
Our Values: A Valley Seating and Mobility team member is...
* Collaborative and works with others to find solutions
* Results-driven and identifies and achieves goals that further our Mission
* Innovative and seeks solutions to challenges and takes initiative to improve
* Sincere and works with honesty, integrity and empathy
* Professional with high expectations for quality of work, competence, demeanor, ethics
Our Mission: Enhance patient outcomes by providing exceptional service and compassionate care
Benefits:
* Medical Insurance- multiple plans to choose from
* Dental & Vision Insurance
* Short Term Disability & Long Term Disability Options
* Life Insurance
* Generous PTO plan
* Paid Holidays
* 401K match
* Competitive Pay
* On-the-job training
Position location: 2330 W Broadway Rd, Ste 103, Mesa, AZ 85202
Requirements
About You ---
* High school diploma or equivalent
* 2+ years customer service experience
* 2+ years of rehab/mobility experience, or relevant training, preferred; Previous healthcare experience preferred
* Strong verbal and written communication skills; strong organizational skills and attention to detail; strong analytical, problem-solving, and time management skills