**Customer Service Representative (Remote)**
Multiple Locations
**Job Description Summary**
Grow your Career in Customer Service!
Bring Customers and Patients to the forefront of business.
Liberator Medical Supply (LMS) has been serving urology and ostomy customers for more than two decades. LMS is dedicated to providing high-quality, innovative medical supplies combined with exemplary customer service, discreet delivery of supplies and support with insurance paperwork and representation.
We have an immediate need for Customer Service Representatives! This is a 100% remote, work from home position.
In this role you will provide effective customer service for all external Liberator Medical Supply, Inc. customers by utilizing in-depth knowledge of company products and programs.
We offer a comprehensive benefits package to include:
Up to 12 company paid holidays
Medical, dental and vision insurance
401(k)
Tuition Reimbursement
Access to the BD Healthy Lives Program, Employee Assistance Programs, and additional support resources!
Leadership promotes a supportive culture to it's employees, fostered by listening and encouragement to bring out the best in you!**Job Description**
This is a remote opportunity working virtually from home.
In this role, you will be responsible for receiving inbound calls and chat requests covering a wide spectrum of urology products. Our ideal candidate is friendly, can relate to people, and delivers on customer excellence in the following ways:
* Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures.
* Process customer returns according to established department policies and procedures.
* Work closely with the Medical Billing department to resolve disputed Billing charges
* Provide timely feedback to Customer Service Management regarding service failures or customer concerns.
* Partner with Sales Representatives to meet or exceed customer service expectations.
****To be successful in this role, you require:****
* High School Diploma or general education degree (GED)
* 1+ years medical industry or call center/customer service experience preferred
* Ability to solve practical problems and de-escalate situations; deal with a variety of variables.
* Knowledge of Microsoft Office Applications; aptitude to learn new software applications including a dialer system; ability to toggle multiple applications.
* Ability to work some evening shifts, weekends, or overtime as needed
* Must be able to work 9 AM to 5:30 PM EST 4x a week; 12:30 PM to 9 PM EST one day a week; at least one Saturday a month from 9 AM to 3 PM EST as overtime.
****
*For certain roles at BD, employment is contingent upon the Companys receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BDs Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.*
A career at BD means that you are part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here you can fulfill your lifes purpose through the work that you do every day.
You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components is designed to support the varying needs of our diverse and global associates.
**To learn more about Liberator Medical visit https://liberatormedical.com**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
PDN
**Primary Work Location**
USA FL - Stuart Airport Road**Additional Locations**
**Work Shift**
**BDs commitment to you**
Our comprehensive Total Rewards program which includes benefits, continuous learning, career growth and more is designed to make sure that you are taken care of.
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