* Deliver an exceptional shopping experience when assisting shoppers through the ordering process via email, phone, live chat, or text.
* Maximize sales conversion through excellent customer service, product knowledge, and follow-through calls and emails to finalize sales and meet KPI.
* Pursuit of exceptional quality of experience, achievement of sales goals, and stand-out individual performance, all of which will qualify to be rewarded with additional monetary incentives.
* Develop a deep level of product knowledge, features, benefits, and remain up to date with new product introductions.
* Express the business brand image and mission in every interaction with owners and potential owners.
* Exceed customers expectations by providing the highest level of care and service from the time an inquiry is made until the order is delivered and through the ownership experience.
* Ensure orders are processed timely and accurately. Address any order adjustments and billing corrections completely. Support post-purchase ownership experience including delivery and service scheduling, replacement parts ordering, and consumer relations activities.
* Work professionally with fellow consultants by supporting the overall team objectives and providing backup as needed.
* Proactively utilize the CRM system to record and maintain shopper/ owner information, feedback, and insights to be used by internal teams to drive business success.
* Understand the value of the retail channel partners and how to qualify leads appropriately to enhance brand loyalty across all channels.
* Own the resolution of any owner billing adjustments, delivery issues, and post-sale service or consumer relations issues. Work with adjacent teams as needed to ensure an effortless experience for the owner.
* Must be able to work a shift from 9:00 a.m. - 5:30 p.m. EST (with a rotating 8:30 a.m. - 4:30 p.m. Saturday shift).
* Associates degree from an accredited university or college or equivalent work experience.
* Previous customer service experience or internet sales experience; 5+ years in consumer-facing or sales roles.
* Track record of sales success and/or exceptional customer support.
* Excellent written and verbal communication skills.
* Computer literate with typing skills and the ability to learn new applications quickly.
* Proven ability to work well in a team environment to achieve personal, team, and company-wide goals.
* For internal GEA applicants: Fully satisfactory performance and attendance in current position.
* Strong work ethic with integrity, self-motivation, and personal responsibility.
* Experience with GE Appliances Call Centers or equivalent customer service experience.
* Previous sales and phone-based experience.
* Ability to convert shoppers to buyers through the shopping journey to purchase by exhibiting stellar product knowledge and developing strong rapport.
* Proactive in staying up to date with all promotional opportunities that will deliver the best value for shoppers.
* Entrepreneurial spirit; desire to exceed sales goals.
