** Customer Service - Test Center Administrator - F/T - Gaylord - $12.25**
**Job Category****:** Customer Service **Requisition Number****:** CUSTO01255 Showing 1 location **Job Details**
**Description**
**Summary**
**PSI is the leader in the assessment industry and has been in business for over 70 years! PSI provides license and certification exams for state and federal agencies, as well as assessments, for public and private companies.**
**Position:** Test Center Administrator F/T - $12.25 Gaylord, MI 49735
**Benefits:** Full Benefits Package
**Schedule:** Mon, Wed, Fri: 8am-4pm, Tue, Thu: 8am-3:30pm
**Role:** This position assists in the administration of numerous tests and exams while maintaining a secure testing environment. Paid training is provided.
**Essential Functions:** Proctor a variety of tests while maintaining a secure testing environment. Maintain confidentiality and security of all testing materials. Must be vigilant able to pay close attention to security cameras and conduct routine testing center observations to ensure safety and security measures are being followed.
**Responsibilities:**
* Verifying valid government issued I.Ds and other legal documents.
* Responsible for reception duties; check-in and out of testing candidates.
* Monitoring duties include; one way mirror surveillance, video surveillance, and routine walk through inspections.
* General office tasks to include report writing, email communications, and over the phone customer service etiquette.
* Assist in training new proctors
* Assist with daily test center operations to ensure a safe and secure testing environment.
* Provide electronic fingerprinting services / at select locations only.
**Qualifications: Mandatory: High school diploma or equivalent and cannot be currently licensed/certified in any trade.**
* 1 full year of customer service experience
* 1 full year of basic computer skills
* Knowledge of Microsoft applications
* Ability to walk/stand for 40% of the time throughout shift
* MUST be reliable and work as part of team
* Possess problem solving skills and engage in analytical thinking in stressful situations
* Prior proctor/teaching experience is a PLUS!
**Candidates must be able to pass an extensive background screening. For more information on PSI Services LLC please visit:**
**Qualifications**
**Skills**
**Preferred**
**Microsoft Office** *Some Knowledge* **Problem Solving Ability** *Novice* **Analytical** *Novice* **Behaviors**
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**Motivations**
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**Education**
**Experience**
**Required**
**1 year:** Customer Service Experience
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
