CUSTOMER SERVICES MANAGERClick Here to Apply OnlineJob Description Morrison Healthcare Salary: 70,000 - 75,000 / year based on experienceOther Forms of Compensation: Flexible Paid Time off, Benefits, 401K, Training Pay Grade: 13 Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafs feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's 'Top 100 Best Places to Work in Healthcare' for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members. Positions at this location require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.Job Summary
Key Responsibilities: Establishes goals and oversees implementation of patient food services needs based upon medical direction and patient populationHires, directs, coaches, trains, and develops patient service team membersComplies with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policiesParticipates in/ leads patient satisfaction programs, departmental meetings, and facility wide Quality Assurance/Performance Improvement programsAssists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needsParticipates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)Implement forms, data, and ensure standardization for departmental patient satisfaction operations success. Preferred Qualifications: Associate degree with one (1) year work experience in food services, or related field, or Bachelor's degree in food service technology/management or related field, preferred, but not required.CDM, Registered Diet Technician or Registered Dietitian, preferred, but not required. 3-4 years' experience in service-oriented operationsServe Safe Certified within 6 -8 weeks of hire Hospitality and healthcare experience preferredGood coaching and on the job training skills requiredExcellent organizational skills and ability to multi-task essentialProficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and OutlookApply to Morrison Healthcare todayMorrison Healthcare is a member of Compass Group USAClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.Associates at Morrison Healthcare are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanFlexible Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Applications are accepted on an ongoing basis.Morrison Healthcare maintains a drug-free workplace.Req ID:1279232Morrison HealthcareAMY S MILLER[[req_classification]]
