Customer Success Associate
at PRLogistics Corp
Cataño, PR
Who we are….
PRLogistics Corp is a storage and distribution company, founded and based in Puerto Rico. We stand out in our industry for being a "one-stop-shop" company that offers a complete cycle of merchandise logistics and management from A-Z, for our clients.
Description of Role…
As a Customer Success Associate, you are responsible for maintaining a relationship with our customers. You assist with needs and requests and provide a unique and efficient service. You are responsible in managing our customer's questions or concerns regarding PRL's products/services and assure requests or claims are attended and completed in a timely manner.
Duties & Responsibilities:
· Primary point of contact with existing customers.
· Creation of new customers and accurate quality check of customer files.
· Customer liaison for claims and concerns, handling complaints, returns, and nonconforming materials. Provide prompt, courteous, and clear answers to all inquiries.
· Working with the sales team to create better methods to address customer complaints.
· Reviewing customer accounts and transactions while resolving issues.
· Communicating with customers in-person, through email or chat, over the phone or on social media.
· Monitoring customer satisfaction levels. Provide regular tracking and reporting to the team leader.
· Verification and validation for PRL's in-house documentation: Bill of Ladings (BOL), Manifests, Order Delivery (Proof of Delivery), Hazmat Report, etc.
Required Skills & Qualifications:
· Great communication abilities, including written and verbal communication.
· Patience, empathy, and professionalism.
· Good problem-solving and decision-making capabilities.
· Basic computer skills, including data entry, website navigation and other software.
· Effective time management, prioritization, and multitasking skills.
·Ability to work in a team setting.
· In-depth understanding of the company's products/services.
· Fluent in Spanish and English.
Disclaimer
The above job description is not intended to limit the scope of the job or to exclude other duties not mentioned. Duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time. It is not a final set of specifications for the position. It is meant to give readers an idea of what the role entails.
Tipo de puesto: Tiempo completo
Sueldo: A partir de $12.00 la hora
Lugar de trabajo: Empleo presencial
