Level: 3 Salary band: $100,000 - $115,000 5% bonus Hybrid Automata is a leading robotics and automation company powering the laboratories of the future. Our mission is to unlock labs' space, people, and potential through automation hardware and software.
Our lab automation technology is efficient, scalable and reliable and effectively carries out routine tasks, to free up scientists to work on innovative research.
We meet labs where they are on their automation journey, and are the trusted partner to customers including trusts within the NHS, bit.bio and The Francis Crick Institute. We are also supporting advancements across Core Testing Labs, Academic Institutes, CDMOs, Pharma's and Biotech's.
We are looking for a Customer Success Manager whose mission is to provide our customers with a best-in-class experience throughout their journey with us and enable them to truly realize the benefits of integrated lab automation.
Why is this role important for Automata?
You will be at the center of how our customers experience Automata and help shape their success. You will act as a bridge between the customer and our internal solutions teams, ensuring they are successful with Automata's LINQ platform. You will live at the intersection of science, hardware and software.
In this role you will be responsible for: Managing customer projects from the point of contract signature. This involves the low-level design phase, the procurement and assembly phase, in-house testing, disassembly, shipping, reassembly, re-testing, training and handover to field services.Maintaining multiple customers and multiple projects at different stages during the customer lifecycle.Supporting customer stakeholders and represent them internally at Automata. This involves standard stakeholder management processes and the flexibility to support customers in the way they need to be supported.What it takes: 5+ years pre-sales, post-sales, or adjacent customer facing role (preferably within the biotech space).Prior experience with project management tools (Asana, Jira, etc.)Demonstrated success understanding highly technical and scientific challenges and effectively communicating a path forward to project stakeholdersStakeholder management at a senior-levelExperience in start-up environmentsLocated in Greater Boston (US HQ)Willingness to travel as-needed for customer projectsNice to haves: Experience in the lab specifically with automated lab equipment.Experience with software platforms, instrument/hardware driver development or integrations with lab systems (ELN, LIMS, etc.).Experience in start-up environments.What gets us excited?
We're passionate about the future of technology and automation, and our growing success is built upon like-minded individuals who share our passion. You will be at the center of how our customers experience Automata and help shape their success. If this sounds like a good fit and you tick the right boxes, you will love having the opportunity to build something that immediately adds value.
US team benefits: Healthcare ????
Competitive healthcare for you and your family.401k
We offer a 401(k) retirement savings plan.Well-being budget
Invest in your own well-being, personal growth, and hobbies.Holiday
30 days + 8 holidays.Additional leave days
Time off for dependents, 'Me days', birthdays and volunteering days off.Birthday trees
Planting a tree for every employee on their birthday, every year.Paid sick leave
10 days paid sick leave to stay home and focus on rest and recovery.Mental health support
Emotional support tool 'Spill'.Career progression frameworks
Each department & discipline has a progression framework.Flexible working
Work when and where is best for you.We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination of any kind based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status is strictly prohibited.
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