Customer Success Manager (French Speaker) - San Francisco8000 Marina Blvd #300, Brisbane, CA 94005, United States
Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. Odoo has become a global network with more than 8 million users and partners in more than 120 countries, and we continue growing with 1500 daily downloads. We are growing fast and need to hire faster. We are currently searching for a highly motivated candidate to join our Customer Success Team in San Francisco! Team Size50+ people
What we expectThis is a hybrid (40% remote and 60% onsite) role in San Francisco, CA. The Customer Success Team is helping customers across North America streamline their business processes with Odoo's integrated software solutions. This is an opportunity for people who are excited to work at the intersection of software and business. You'll learn the value that software can provide across a variety of verticals and how Odoo's diverse suite of apps (over 50!) can be used to alleviate company needs.
We expect the candidate to be proactive and have a "get it done" spirit.
ResponsibilitiesDevelop and maintain strong relationships with clients, understanding their unique needs and goals to ensure their success with Odoo products and services.Conduct live software demonstrations to showcase product features, benefits, and capabilities tailored to the customer's unique needs and requirements.Become the "voice of the customer" and communicate feedback to internal teams.Collaborate with the sales team to onboard and integrate new clients, ensuring a smooth transition and immediate value realization.Proactively identify, analyze, and address customer needs to uncover growth opportunities, reduce churn, and increase the customer lifetime value.Create and implement tailored customer success plans, including usage and adoption strategies, to maximize clients' return on investment.Partner with internal teams, including product, marketing, and support, to advocate for the customer's needs and ensure a seamless customer experience.Monitor customer health metrics and performance indicators, and develop targeted initiatives to drive continuous improvement.Leverage data-driven insights to inform customer success strategies and tactics that drive long-term growth.Qualify new customers to uncover potential growth opportunities.Stay up-to-date with industry trends, best practices, and competitor offerings to ensure our company remains competitive in the marketplace.Must HaveBachelor's Degree is required - A business-oriented major is a strong plus.Proficiency in G-Suite applications.Demonstrate an understanding of a customer's renewal/growth life-cycle, and have an entrepreneurial spirit and passion for customer success!Fluency in French (native or professional).Nice to HaveAccounting, manufacturing, inventory, CRM, POS, and/or E-commerce software or industry/entrepreneurial experience, as well as Microsoft Excel and Google Sheets, highly valued.SaaS or PaaS pre/post sales experience or relevant knowledge - Understand the value proposition of an ERP software to a potential customer.Previous role providing great aptitude for coordination and keeping organized.What's great about the job?Great team of very smart people in a friendly and open culture.No silly tools to use, no rigid working hours.No waste of time in enterprise processes, real responsibilities and autonomy.Expand your knowledge of various business industries.Create content that will help our users on a daily basis.Real responsibilities and challenges in a fast-evolving company.Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits.PTO (Paid-time-off), paid sick days, and paid holidays.Employee Assistance Program; 3 X 1-hour telehealth calls with certified mental health professionals.$100 towards a work-from-home office setup.Evolve in a nice working atmosphere with a passionate, growing team!Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!Company-sponsored events for groups of 6+ employees.The salary range for this role is $50,000-$80,000. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.
A full-time position with an attractive salary package.
Be part of our team!Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.
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