Customer Support Agent

Description Company Background

Founded in 2009, Midwest Equipment Sales ("MWE") is a rapidly growing developer, importer, and distributor of market leading products through two divisions: (1) aftermarket tracks and tires for the small and mid-size equipment industry (the "Tracks & Tires" division), and (2) outdoor power products, such as portable generators, pressure washers and battery products (the "OPE" Outdoor Power Equipment division). MWE markets its products primarily through e-commerce channels, both through its own website portal, as well as leading online retailers (such as Amazon, Lowe's, and Home Depot).

Requirements Job Overview

We are looking for a Small Engine and Parts Customer Support Agent that can provide considerate and high-quality customer support via phone in topics such as warranty, technical support, and parts orders for small engines. Must be customer friendly, a team player and keep projects moving to meet deadlines.

Responsibilities and Duties Provide superior customer service Offer technical assistance and troubleshooting support Identify parts via part breakdown or customer description Ability to assist customers with product parts orders over the phone Process Warranty claims and provide relevant product information Document customer issues and follow up with customers if needed Qualifications and Skills Customer service experience Small engine or automotive experience is a plus Display extensive product knowledge Strong attention to detail and precise documentation of each interaction Capability to ask pertinent questions based on customer descriptions to provide tailored solutions Proficient with basic computer skills Education / Training Requirements High school diploma Compensation Strong benefits Competitive pay Casual atmosphere