Customer Support Specialist- Multiple Roles

Position Overview: As a Customer Support Specialist, you'll provide technical support, manage customer accounts, resolve issues, and ensure seamless communication for business/enterprise clients. This is an onsite role based out of our office in San Juan, PR.

Key Responsibilities:
• Customer Engagement: Act as the primary point of contact for business/enterprise customers via phone, email, and chat, ensuring timely, courteous, and effective responses to customer inquiries.
• Product Support:
• Account Management:
• Troubleshooting:
• Case Management:
• Escalation Support:
Requisitos:
What You Will Bring: • Experience: While prior experience in customer support or technical troubleshooting is a plus, it's not mandatory. We welcome enthusiastic individuals eager to learn and grow in a support role.
• Education: High School Diploma or equivalent.
• Basic Knowledge: Familiarity with telecommunications products or customer service environments is helpful, but training will be provided.
• Technical Skills: Willingness to learn and use help-desk software, CRM systems, and ticketing tools. A basic understanding of technology is beneficial, but problem-solving skills and a desire to assist customers are more important.
• Communication: Good verbal and written communication skills in English, with the ability to convey information clearly and patiently to customers. Knowledge of additional languages, such as Spanish, is a bonus.
• Problem-Solving: An eagerness to develop strong problem-solving skills, with a customer-first mindset and a passion for delivering excellent