Deskside Support Engineer

•Managing Key Relationship both Internal & Customer Engagement with Key Stakeholder & Business Application Owners

•Accountable for ensuring that a well-developed End User technology upgrade plan is maintained and executed to support the organizations capacity, performance, and availability requirements.

•Supporting business transition and helping to establish change.

•Gathering, validating and documenting business requirements

•Modelling business processes and identifying opportunities for process improvements

•Creating functional specifications for solutions.

•Act as an escalation point for all End User technology issues and ensures these are resolved in an appropriate and timely manner to meet agreed SLA expectations

Ensure that all operational process ( Service Desk, VIP Support, Regional Support and User Desk provisioning ) are well developed, implemented and managed to support organization's SLA requirements

•Manage End User Technology upgrades as required.

•Improvements in the existing process and formulating new Processes.

•Identifying the training needs and carrier development for EUC Team

•Governance for Incident, Problem management and change management, User Desk Management

•Establish an environment where the End User Services team engages effectively with other groups across Religare LOB-with prime focus on End User Infrastructure to be resourced and delivered in a timely manner

•Ensure that a process of continuous review and improvement are inherent throughout all elements of the End User Services team

•Continually review the capability needed to support the organization in delivering on outcomes and ensure action is taken to address identified capability gaps within the End User Services team;

•Provide development opportunities for direct reports that challenge and expand their capability

•Provide Leadership that inspires others to succeed and develop, and proactively share experience, knowledge and ideas

•Additionally Understanding of SCCM,MDM, and Sharepoint.