Desktop/Laptop/Mac Operating System-Desktop Support

Job Description OS deployment and application using SCCM and Intune. Experience with the Windows 11 process of refreshing machines and shipping out equipment. Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction. Be the liaison with Engineering teams collaborating for the resolution of complex desktop problems, communicating technical information, and implementing corrective and innovative solutions to front-line operations support teams. Assist end-users with pre-migration tasks such as data backup and application compatibility checks. Perform deskside hardware and software assessments to ensure compatibility with Windows 11. Participate in the migration process by deploying Windows 11 on user machines according to established procedures. Transfer user profiles, data, and settings to the new environment. Troubleshoot any technical issues encountered during or after the migration and escalate complex problems as needed. Provide end-user training on the new features and functionalities of Windows 11. Document all support interactions and migration progress for future reference. Maintain a positive and professional demeanor while working with users during the migration process. Must be a self-starter and have good organizational skills. Good at troubleshooting skills and imaging Experience with the Ivanti ticketing tool will be a plus. Monitor and analyze gap-building processes to rationalize, troubleshoot, and escalate technical problems with endpoint management clients, client inventory, application deployments, and security patching.