We are Wipro (NYSE: WIT), a rapidly expanding and leading global Information Technology, Consulting and Business Process Services company with over 225,000 employees worldwide, servicing clients in 175+ cities and 69 countries across 6 continents. For more information, please visit www.wipro.com.
Key skills required for the job are: Technical : •Around 5-8 years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
•Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
•Basic knowledge of enterprise LAN and WAN setups and concepts.
•Ability to perform smart hand activity under instruction based activities at sites.
•Ability to lift / move computer equipment weighing up to 50Lbs.
•Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
•Experience with Anti-spyware and Anti-virus software.
•Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
•Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
•Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
•Good written and oral communications skills with clients and management as well as people skills.
•Ability to work with deadlines and complete tasks on-time.
•Preferably with an Associate's Degree in Electronics and CompTIA A+ Certification.
•Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),
•Basic understanding and troubleshooting of Mobile Device Management system( Airwatch / Xenmobile/ Mobile iron etc),
•Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for Business, OneDrive. Non-Technical
•Good Customer management skill,
•Good in oral and written communication
•Able to interact and work with customer at different levels.
•Self- Driven and result oriented.
•Really passionate about the work Good to have
•Basic understanding and troubleshooting of Apple devices and app
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group.
"Expected annual pay for this role ranges from [$33,000] to [$76,000]. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options."
