Digital Adoption Specialist

Digital Adoption SpecialistFull time hireAlameda, CA (Onsite)Web Cam Interview Education / Qualification Bachelor's Degree or higher in Information Systems, Computer Science, or equivalent experience.Certification Any certification on Digital Adoption tools like WalkMe, Whatfix or similarNo of years of experience Minimum of 5 years of experience as a Digital Adoption ExpertPrimary Skills (Must have) Good exposure to Digital Adoption in an organization Experience in building training content on WalkMe & WhatFix meeting business needs Scripting experience for customized training on WalkMe & WhatFix Guide the end users to help them build their own training content Support business functions on identification of the problem and provide solutions pertaining to Digital Adoption tools like WalkMe/WhatFix Ability to work in team and drive adoption Ability to understand Digital transformation state of the organization and help build the roadmapJob/Role Description Excellent Communication skills to handle different business functions at customer Ability to work as SME with expertise in tools and technique Ability to understand end user goal and provide efficient solutionSoft skills/other skills (If any) Strong customer service skills Excellent verbal and written communication skills Strong interpersonal skills Excellent multitasking skills Strong organizational skills Ability to lead and motivate others Strong analytical skills Ability to work well in a team environment