Supply Chain & Operations - San Francisco, CA - Full TimeAbout Tatcha: Tatcha is a rapidly growing luxury beauty company with a focus on e-commerce excellence combined with a global retail presence. The company was founded in 2009 by Victoria Tsai to share a highly evolved approach to skincare based on classical Japanese ingredients and rituals that are clinically proven and naturally clean. In a uniquely vertical approach, we formulate our products at our very own TATCHA Institute, a Tokyo-based R&D center led by some of the most seasoned chemists in the beauty industry.
Believing that beauty begins in the heart and the mind, Tatcha's philanthropic model funds girls' education in partnership with Room to Read with every purchase, helping to nurture the beautiful minds of incredible girls around the world.
What We Need: We are looking for a high-energy leader who will be accountable for Tatcha's end-to-end quality functions globally. Reporting directly to the SVP Supply Chain Operations, this leader will be responsible for setting the framework for quality and ensure its execution by collaborating with internal and external stakeholders from concept to counter.
As the company rapidly expands globally, this role will help ensure that we bring defect-free skincare products to market while delivering an exceptional end customer experience that is highly congruent with the ethos of the brand. You will work in a global organization and collaborate with an incredibly talented team in product development, creative design, global operations, marketing and our global source base.
Responsibilities: Responsible for technical & quality standards and SOPs to ensure the product quality, safety, regulatory and legal requirements are met, in all areas of the Tatcha Quality Management System.Collaborate with the management team across the company to set quality standards and continuous improvement goals.Responsible for quality issue investigations and non-conformance management of Tatcha products and packaging.Ensure adequate gating controls and testing procedures are in place to minimize financial liabilities and impacts to the company's GTM timeline as a result of defects.Responsible for writing, implementing, maintaining, and training teams on SOPs to support Tatcha's Quality Management System.Work closely with the packaging team to establish a quality standard for each product and related components.Work collaboratively with external manufacturing partners to ensure final product quality.Develop Finished Good Specifications in partnership with Product Development, Operations, and R&D.Strategic planning of QA and QC resources amongst Tatcha's multiple country manufacturing partners.Handle quality issues, balancing on-time delivery and handle critical business projects.Responsible for overseeing quality of production deliveries (both of components and finished goods).Manage and coach the team on all quality aspects; development planning and performance evaluation.Handle risk assessment and identify safety concerns.Setup 3rd party inspection relationships as needed to proactively monitor quality.Identify and remedy potential problems of the product in a preventative manner.Perform self-inspections and manage internal audits at manufacturers.Developing traceability procedures for raw materials and finished goods.Work closely with the global Customer Love team to identify and rapidly address customer concerns.Stay on top of current quality regulations in all regions where Tatcha distributes.Requirements: Science and/or Engineering degree in production, manufacturing or equivalent.10 years' experience in a QA and reliability function bringing physical consumer products to market is required.Demonstrable results and experience working with a global supplier base.Experience working with direct to consumer companies is a plus.Multilingual in Chinese/Mandarin or Japanese is a plus.Excellent leadership, collaboration and communication skills is a must.Must be able to occasionally travel to Asia.The Details: The expected base salary range for this position is $170,000 to $190,000. This position is also eligible for participation in the company discretionary bonus plan, based on personal performance and company results.
In addition to base salary, Tatcha offers a competitive benefits package to eligible employees, including medical insurance, dental insurance, vision insurance, life insurance, accident insurance, critical illness insurance, disability insurance, retirement savings plans and company match, paid family leave, education-related programs, and paid holidays.
Tatcha is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law.
Apply: Director, Global Quality Assurance
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This position is based in San Francisco, California. We work a hybrid schedule, and are in the office 2 days per week. We require that employees live within a commutable distance as there may be additional days that you need to come into the office.
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