Job Description - Director of Housekeeping - Embassy Suites - LAX South (HOT0AWKF)
Work LocationsEmbassy Suites Los Angeles Intl Airport
1440 Imperial Avenue
El Segundo 90245
The newly renovated Embassy Suites Los Angeles Airport South is looking for their next dynamic Director of Housekeeping! The Director of Housekeeping is responsible for overseeing housekeeping and laundry operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.
What will I be doing? As the Director of Housekeeping, you will be responsible for overseeing all housekeeping and laundry operations to deliver an excellent Guest and Member experience. The Director of Housekeeping will also be required to evaluate guest satisfaction and set departmental targets on objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:
Oversee Housekeeping operations.Oversee Laundry Operations.Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.Operate with departmental budgets through effective stock and cost controls and well-managed schedules.Set departmental targets and objectives, work schedules, budgets, and policies and procedures.Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance with standards and take action as necessary to conform to standard.Monitor the appearance, standards, and performance of the Housekeeping and Laundry Team with an emphasis on training and teamwork.Ensure team members have an up-to-date knowledge of all room categories and amenities.Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.Ensure ongoing training.Ensure communication meetings are conducted, and post-meeting minutes generated.Manage staff performance issues in compliance with company policies and procedures.Recruit, manage, train, and develop the housekeeping and laundry team.Competent in property management systems.Assist other departments wherever necessary.What are we looking for? A Director of Housekeeping serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Housekeeping and Laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity.A successful track record of managing a large team.A high school certification or equivalent.High level of commercial awareness and cost control capabilities.Previous experience of managing a department and Profit and Loss account.Excellent leadership, interpersonal, and communication skills.Committed to delivering high levels of customer service.Ability to work under pressure.Flexibility to respond to a range of different work situations.Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office.Strong organizational, budget management, and problem-solving skills.A passion for delivering exceptional levels of guest service.It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Familiar with Property Management Systems.Bilingual - English and Spanish.What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For more than a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
Here is a list of perks you can enjoy when joining our team:
Access to your pay when you need it through DailyPay.Health insurance.Career growth and development.Team Member Resource Groups.Recognition and rewards programs.Go Hilton travel discount program.Best-in-Class Paid Time Off (PTO).Supportive parental leave.Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount.Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates, and more).The annual salary range for this role is $82,000 and is based on applicable and specialized experience and location. Embassy Suites by Hilton - LAX South is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity. The Employer will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.
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