DESCRIPTION
Gorgeous beachfront property is seeking a polished and highly dedicated Director of Rooms to lead the Rooms division for this newly renovated destination hotel. This role will requires strong leadership skills paired with attention to detail and clear communication for guiding the Rooms division in maintaining consistency in standards, hotel policies, increased profitability and elevated guest experience. This position interacts daily with all departments in the hotel and requires senior leadership experience in both Housekeeping and Front Office.
RESPONSIBILITIES Implement and manage hotels daily quality process including goal communication, associate improvement, compliance with company standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Communicate both verbally and in writing to provide clear direction to staff. Assign and instruct Rooms Division Department Managers in details of work. Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls. Field guest complaints, conduct thorough research to develop the most effective solutions and negotiate results. Prepare written correspondence to guests. Listen and extend assistance to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps or problem resolution by using experienced judgment and discretion. Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms Department including Telephone, Housekeeping Services, Front Office, Laundry, Concierge and Guest Services. Prepare Forecast expenses and actual results for the Rooms Division revenue and expenses. Review Security logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed. Work closely with the General Manager in establishing and monitoring policies and guidelines in the day to day operation of the hotel to ensure profitability and consistency. Solve problems of detail that come up in the course of the work. Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. REQUIREMENTS Bachelor's degree in hospitality management preferred Leadership experience in upscale and/or destination hotels & resorts Departmental leadership experience in both housekeeping and front office Must have the ability to communicate in English and promote healthy and regular interdepartmental communication Must possess strong delegation and management skills with a desire for mentorship and team development Maintain a professional appearance and manner at all times and ensure associates are maintaining hotel uniform and grooming standards Must be warm and welcoming with a genuine sense of hospitality and natural ability to communicate, listen and interact with guests Must be willing to "pitch-in" and help co- workers with their job duties and be a team player Requires strategic thinking and decision-making, meeting of deadlines, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large-scale work projects Ability to maintain high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts when they arise Complex mathematical skills and considerable skill in the use of a calculator to prepare complex mathematical calculations without error, i.e. budgets and forecasting Ability to be mobile for significant distances between and within buildings on the property Ability to observe performance and detect signs of emergency situations and respond with proper action COMPENSATION & BENEFITS Base salary - $105k - $120k Bonus potential up to 20% Health care to include Medical, Dental & Vision 401K option with company matching PTO, sick leave, holiday pay Companywide hotel discounts Equal Opportunity Employer #AA