Director Training and QualityLocationBoston, Massachusetts, United States
Salary$97,500 - $142,500 a year (US Dollars)
DescriptionCompany Overview: Cohere Health is a fast-growing clinical intelligence company that's improving lives at scale by promoting the best patient-specific care options, using leading-edge AI combined with deep clinical expertise. In only four years, our solutions have been adopted by health insurance plans covering over 15 million people, while our revenues and company size have quadrupled. Our awards include: 2023 and 2024 BuiltIn Best Place to Work, Top 5 LinkedIn Startup, TripleTree iAward, multiple KLAS Research Points of Light, along with recognition on Fierce Healthcare's Fierce 15 and CB Insights' Digital Health 150 lists.
What you will do: The Training and Quality Director position is a crucial role in our organization as business needs change quickly. In this role, you are responsible for performing a full range of activities that will positively impact the organization and contribute to guiding and supporting the strategic operations for the company.
As a Training and Quality Director, you will help us accelerate our culture of continuous learning and quality improvement by managing enterprise operations training and quality programs. You will draw on your experience to create strategies that will help Cohere Health provide a comprehensive quality management and training program that champions innovation and efficiency. You will create and foster best practices that optimize and evolve our learning programs as we continue to grow, encompassing the creation and delivery of a continuous quality monitoring program that includes quality standards and development of quality control programs and key indicators that allow for high-level visibility to enable leaders to effectively manage their teams. This position is always evolving with the changing dynamics of our organization. We encourage you to be authentic and think about how your strengths and interests align with our mission.
Your background & requirements: 5+ years of experience in training and quality management, ideally within a contact center or production environment.Healthcare experience is a must.Bachelor's degree in Business, Management, Finance, Math, Human Resources, Education, Healthcare, or equivalent professional experience.Proficiency in using Mac systems, Learning Management Systems, and G Suite applications.Strong project management skills, with the ability to manage multiple teams and projects in a high-pressure environment.Ability to work cross-functionally across remote teams.Excellent communication skills, both written and oral.Passionate about continuous process improvement and actively seeking practical solutions to business challenges.We can't wait to learn more about you and meet you at Cohere Health! Equal Opportunity Statement: Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.
The salary range for this position is $100,000 to $135,000 annually; as part of a total benefits package which includes health insurance, 401k, and bonus.
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